Douglas Villalobos
Altamonte Springs
Summary
Results-driven IT professional with over 20 years of experience in technical support, troubleshooting, and network management. Proficient in Windows operating systems, remote support tools, and customer-focused IT solutions. Skilled in diagnosing and resolving complex technical issues, with a proven ability to deliver effective and timely solutions in dynamic environments.
Overview
21
21
years of professional experience
Work History
IT Help Desk Technician
Self Employed Services
01.2004 - Current
- Delivered remote and in-person technical support, resolving various software and network issues efficiently.
- Resolved an average of 50+ technical issues monthly for remote and in-person clients, using tools like TeamViewer, Remote Desktop & AnyDesk
- Developed standardized procedures for system imaging using MDT, reducing deployment time by 25%
- Implemented network solutions, including cable termination and setup, ensuring robust connectivity for small businesses
- Utilized ticketing systems to document and prioritize technical issues, maintaining an average resolution time of 24 hours
- Provide on-call support to office users.
Education
Associate Degree - Business Administration With Specialization in Organization And Systems
Instituto Superior Universitario De Mercadotecnia
Caracas, VenezuelaSkills
- Windows OS and Server administration
- Remote access tools
- Troubleshooting hardware/software issues
- Ticketing systems
- IT documentation
- Patch management
- Asset inventory
- Scripting
- Automation basics
- Ethernet cabling
- Termination
- Problem-Solving
- Security Awareness
- Time Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Help Desk Technician
Self Employed Services
01.2004 - Current
Associate Degree - Business Administration With Specialization in Organization And Systems
Instituto Superior Universitario De Mercadotecnia
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