Douglas Villalobos
Altamonte Springs
Summary
Results-driven IT professional with over 20 years of experience in technical support, troubleshooting, and network management. Proficient in Windows operating systems, remote support tools, and customer-focused IT solutions. Skilled in diagnosing and resolving complex technical issues, with a proven ability to deliver effective and timely solutions in dynamic environments.
Overview
21
21
years of professional experience
Work History
IT Help Desk Technician
Self Employed Services
Caracas, Venezuela (Remote)
01.2004 - Current
- Delivered remote and in-person technical support, resolving various software and network issues efficiently.
- Resolved an average of 50+ technical issues monthly for remote and in-person clients, using tools like TeamViewer, Remote Desktop & AnyDesk
- Developed standardized procedures for system imaging using MDT, reducing deployment time by 25%
- Implemented network solutions, including cable termination and setup, ensuring robust connectivity for small businesses
- Utilized ticketing systems to document and prioritize technical issues, maintaining an average resolution time of 24 hours
- Provide on-call support to office users.
Education
Associate Degree - Business Administration With Specialization in Organization And Systems
Instituto Superior Universitario De Mercadotecnia
Caracas, VenezuelaSkills
- Windows OS and Server administration
- Remote access tools
- Troubleshooting hardware/software issues
- Ticketing systems
- IT documentation
- Patch management
- Asset inventory
- Scripting
- Automation basics
- Ethernet cabling
- Termination
- Problem-Solving
- Security Awareness
- Time Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Help Desk Technician
Self Employed Services
01.2004 - Current
Associate Degree - Business Administration With Specialization in Organization And Systems
Instituto Superior Universitario De Mercadotecnia