JOSEPH MICHAEL
SIOUX CITY
Summary
Experienced professional with a strong background in risk management, project management, and computer repair. Seeking a full-time position in Information Technology to leverage skills and expertise. Committed to delivering high-quality results and continuously expanding knowledge in the field. Ready to take on new challenges and contribute to the success of a dynamic team.
Overview
11
11
years of professional experience
Work History
IT Help Desk Technician
Heartland Family Service
10.2022 - 06.2025
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up work stations for employees.
IT SUPPORT TECHNICIAN
Buchanan Energy
03.2021 - 11.2021
- Installing, managing, and troubleshooting computer software and hardware, network configuration, video surveillance, printers, and alarm systems. Travel to all locations in the metro area, assisting management team with any technical needs.
ELECTRONICS REPAIR TECHNICIAN
UBreakIFix
04.2019 - 10.2020
- Lead technician responsible for bulk of customer repair requests and incoming customer service inquiries or complaints. Assisted in managing inventory and maintaining vendor relationships.
SIGNAL SUPPORT SYSTEMS SPECIALIST
U.S. Army
01.2014 - 01.2020
- Radio and antenna systems installation, maintenance, and troubleshooting.
ELECTRONICS REPAIR TECHNICIAN
Advanced Computers
06.2018 - 01.2018
- Responsible for repairing personal electronics and interacting with customers.
Education
ASSOCIATES OF APPLIED SCIENCES - Networking Administration and Security
Western Iowa Tech Community College
05.2019
Skills
- Inventory and time management
- CISCO routers and switches
- MAC OS/Apple hardware and software
- Windows 10, 11, Server 2012, 2016
- Remote support
- Wireless networking
- Virtualization technologies
- TCP/IP
Timeline
IT Help Desk Technician
Heartland Family Service
10.2022 - 06.2025
IT SUPPORT TECHNICIAN
Buchanan Energy
03.2021 - 11.2021
ELECTRONICS REPAIR TECHNICIAN
UBreakIFix
04.2019 - 10.2020
ELECTRONICS REPAIR TECHNICIAN
Advanced Computers
06.2018 - 01.2018
SIGNAL SUPPORT SYSTEMS SPECIALIST
U.S. Army
01.2014 - 01.2020
ASSOCIATES OF APPLIED SCIENCES - Networking Administration and Security
Western Iowa Tech Community College
Similar Profiles
Sarah GarciaSarah Garcia
Rehab Specialist at Heartland Family ServiceRehab Specialist at Heartland Family Service
Morgan KontzMorgan Kontz
Program Coordinator of SOR and SBIRT at Heartland Family ServiceProgram Coordinator of SOR and SBIRT at Heartland Family Service
Amy ChastainAmy Chastain
Learning and Development Training Coordinator at Heartland Family ServiceLearning and Development Training Coordinator at Heartland Family Service
Caroline HallCaroline Hall
Health Care Assistant at Haley's MarketingHealth Care Assistant at Haley's Marketing
Morgan VogtMorgan Vogt
Sales Associate at Carter'sSales Associate at Carter's