Isaiah Brown
Orange,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
amazon AWS
Arrington, Va
04.2022 - 09.2024
- Configured firewalls to protect networks from unauthorized access attempts.
- Monitored system performance and optimized accordingly.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Set up virtual private networks for secure remote access.
- Managed inventory of IT equipment such as laptops, printers, routers.
Education
High School Diploma -
Eastern View High School
Culpeper, VA06-2016
Skills
- Network troubleshooting
- Firewall configuration
- VPN setup
- System monitoring
- IT inventory management
- Technical support
- Customer service
- Team collaboration
- Effective communication
- Time management
- Ticket management
- Call recordkeeping
- User support
- Videoconferencing
- Call tracking
- Security protocols
Certification
- comptia security + certification/certification received 2/16/2022
- Google https://coursera.org/share/36b677b3e1f41f6a7ed246ebe5e6af93cybersecurity certifcation/ certification received 2/25/2025
Timeline
IT Help Desk Technician
amazon AWS
04.2022 - 09.2024
High School Diploma -
Eastern View High School
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