Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Washington

Maybrook,United States

Summary

Highly organized, energetic and motivated individual with excellent communication skills and 10+ years of sales and managerial experience. Seeking an exciting Customer Service / Sales position to utilize prior experience and leadership skills. Also coming with strong interpersonal skills, collaborative skills, and proven sales administration skills.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

Shoprite Store
03.2019 - 07.2022
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Helped customers complete purchases, locate items and join reward programs.

Maintenance Technician

Broad Management Group
02.2017 - 06.2020
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles and door closers.

Reservations Manager

U-Haul International
03.2014 - 08.2016
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Advertising Account Executive

Equities Magazine
02.2010 - 04.2014
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Created and presented media and advertising packages to prospective customers.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

Education

High School Diploma -

Fiorello H Laguardia High School
New York, NY
06.1974

Skills

  • Report Preparation
  • Credit Card Payment Processing
  • Microsoft Word
  • Customer Relations
  • Sales Expertise
  • Active Listening

Timeline

Retail Sales Associate

Shoprite Store
03.2019 - 07.2022

Maintenance Technician

Broad Management Group
02.2017 - 06.2020

Reservations Manager

U-Haul International
03.2014 - 08.2016

Advertising Account Executive

Equities Magazine
02.2010 - 04.2014

High School Diploma -

Fiorello H Laguardia High School

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Douglas Washington