Summary
Overview
Work History
Education
Certification
Timeline
Generic

DOUGLAS WATERMAN

Middleboro,Ma.

Summary

Microsoft Certified System Administrator with 17 years technical-support experience, seeking an IT support position that will leverage my hardware, software, and networking background as well as my interpersonal skills and strong work ethic to support a growing organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Information Sciences Consulting, Inc.
01.2020 - Current
  • Act as Business Requirements (BRD) Reviewer MOU ISA (Memorandum of Understanding and Interconnection Security Agreement) for Veterans Affairs Administration.
  • Provide project management establishing and coordination of MOU/ISA agreements from inception to signature process that document the external connection of organization systems to ensure facilitation of the CA-3 control system interconnections. Supporting the National Institute Standards and Technology (NIST) 800-47
  • Coordinate efforts by working with federal employees, contractor staff, and partners. Assist System Owner and support staff by providing timely advice, guidance, and templates to complete required tasks and documentation.
  • Subject Matter Expert for MOU/ISA process. Research user questions and requests; make recommendations based on Department and Office Inspector General (OIG) policy; complete file transfer requests in accordance with federal and Department and OIG guidance.
  • Support system Assess and Authorize activities, to include, artifact gathering, system security and associated plan updates, and other documentation review and updates for OIG systems and applications.
  • Utilize SharePoint, Teams, Outlook for collaboration with VA and partners.
  • Utilize Adobe Acrobat, Word, Excel, Power Point for creation and editing of documentation.

ASM Research
03.2016 - 10.2019
  • Perform Information Assurance tasks
  • Assist in the remediation, coordination and validation of Printers and PC`s
  • Develop and analyze Risk Based Decisions
  • Operate effectively in a government customer environment
  • Coordinate with program team members to gather and validate data, part of a high performing team
  • Assess the Cyber security risk of IT systems documenting them in formal risk assessments and supporting artifacts
  • Organize, develop, analyze, and present briefings, written summaries, and written reports incorporating narrative, tabular and/or graphic elements.
  • Evaluate security plans and assure successful implementation.
  • Applies knowledge of security principles, policy, and regulations to daily tasking.
  • Cyber Security document management and familiar with security and privacy rules.
  • Research policies, procedures, standards, and guidance, and applies needed changes under specific conditions for the protection of information and information systems

Helpdesk Analyst

Vertex Pharmaceuticals
Boston, MA
05.2015 - 12.2015
  • Provide global end-user support via phone, remote access, and email.
  • Present outstanding customer service.
  • Troubleshooting hardware, software, email, Outlook, and Exchange, VPN, mobile devices, printer/scanners, and network issues. Mobile device support, managed through Maas 360.
  • Install software over the network.
  • Provide exceptional customer service and follow up. Deliver first line of support for all employees of Vertex worldwide.
  • Thoroughly document all work performed in the tracking and incident management system.
  • Documentation includes a clearly defined description of the problem, complete troubleshooting steps, equipment assist information, client communications and a description of the resolution.

Support Technician

North Brookfield Savings Bank
North Brookfield, MA
03.2014 - 05.2015
  • Hired for special projects migration from Windows XP to Windows 7 and creating clean images of Windows 7 for deployment.
  • Responsible for the deployment of 30+ computers.
  • Physically installed servers.
  • Software installations: Microsoft Office Suite, banking programs, Microsoft Essentials, Adobe Flash, and Java licenses.
  • Sanitized hard drives, replaced hard drives, upgraded RAM.
  • Removed all electronic devices and stored for building renovations. Reinstalled.

Education

Associate of Science - Information Technology

Computer Training .Com
Quincy, MA
03-2008

Certification

MCSA

Timeline

Information Sciences Consulting, Inc.
01.2020 - Current

ASM Research
03.2016 - 10.2019

Helpdesk Analyst

Vertex Pharmaceuticals
05.2015 - 12.2015

Support Technician

North Brookfield Savings Bank
03.2014 - 05.2015

Associate of Science - Information Technology

Computer Training .Com

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