Doug Wilson

Oversaw quality control and training for 258 locations, ensuring compliance with standards.

Managed a team of 15 quality control inspectors to maintain operational excellence.

Tracked product usage metrics to identify trends and optimize inventory management.

Developed technical training materials to elevate staff knowledge and performance.

Delivered training sessions for team members and store personnel to enhance skills.

Implemented a recognition program to motivate employees and foster engagement.

Conducted regular inspections of vehicles for safety and quality assurance.

Ensured adherence to quality standards in all repair processes.

Designed and delivered regional technical training events for 50 to 100 participants.

Developed programs to enhance estimators' understanding of estimating systems and software.

Guided team members in improving repair quality through hands-on training and feedback.

Reviewed automotive body repairs from teardown to completion, ensuring quality standards.

Coached on strengthening customer service skills and addressing complaints effectively.

Trained estimators to elevate their estimating skills and knowledge of software.

Conducted routine quality inspections on products to ensure compliance with standards.

Analyzed test results and documented findings for comprehensive quality assurance reports.

Collaborated with production teams to resolve quality issues, ensuring compliance with standards and minimizing disruptions.

Oversaw quality control for staff appraisers across both states.

Negotiated and managed independent appraiser contracts in Illinois and Wisconsin.

• Managed direct repair locations in Illinois and Wisconsin, streamlining operations for enhanced service delivery.
• Resolved customer repair concerns and complaints in Illinois and Wisconsin, improving customer satisfaction.
• Handled high exposure claims to mitigate risk and ensure timely resolutions.