Douglas Zigmont
Riverview,Fl
Summary
Results-driven Consultant with extensive experience in enhancing industry operations and achieving ambitious objectives by navigating the latest standards, specifications, and protocols. Demonstrates expertise in fulfilling organizational and regulatory needs through complex roadmaps and strategic calls-to-action.
Overview
21
21
years of professional experience
Work History
Bio-Energetic Consultant
NES Health
06.2015 - 08.2024
- Served as a direct sales consultant within the healthcare sector, working closely with patients and professionals to deliver successful demonstrations, conduct informative training sessions, drive sales performance, and provide continuous support.
- Conducted regular scan assessments to familiarize newcomers with our system operations.
- Demonstrated excellence as a sales consultant by consistently exceeding monthly/yearly target goals while maintaining an average purchase price between $20,000 to $25,000.
- Generated over 5 million dollars in revenue through both sales and residual sales
- In 2019 assumed roles of consultant and acting Manager/Trainer while awaiting new leadership
- Provided support to struggling team members through call reviews and conducting regular sales meetings.
Student Management Specialist
CEC/Sanford-Brown College Online
Tampa, FL
03.2014 - 05.2015
- Worked closely with various departments including Directors of Admissions, Trainers, Academics, and Student Finance to optimize procedures and training programs aimed at improving student show rate as well as retention.
- Maintained high student attendance rates for orientation
- Contributed to the planning and organizing of interactive new student orientation programs
- Enhanced start volume, show rates, and student retention through trend identification at both team and representative levels.
Student Management Specialist
CEC/International Academy of Design and Technology-Online
06.2013 - 03.2014
- Partnered with key personnel such as Directors of Admissions, Trainers, Academics, and Student Finance to streamline processes while enhancing training initiatives focused on boosting student show rate alongside retention.
- Contributed to the successful execution of engaging new student orientation programs
- Enhanced start volume, show rates, and student retention by analyzing trends at both the team and representative level.
Admissions Representative/Trainer
CEC/International Academy of Design and Technology-Online
Tampa, FL
06.2012 - 06.2013
- Performed student interviews, enrollment, and program initiation responsibilities
- Consistently supported students through phone consultations, aiding them in school preparations and helping with program decisions.
Admissions Representative/Training
Florida Career College
Clearwater, FL
06.2010 - 06.2012
- Conducted in-person interviews to assess alignment between prospective students and their future goals
- Achieve daily target of arranging numerous face-to-face meetings by making 200-300 calls to potential students
- Assisted in the onboarding process by conducting script and interview training for new hires.
Admissions Representative /Trainer
Ultimate Medical Academy-Online
Tampa, FL
05.2009 - 06.2010
- Member of the inaugural team responsible for launching the online platform
- Contributed to the creation of online school scripts
- Delivered comprehensive training to new advisors, covering script utilization and knowledge of school programs.
- Developed a customized curriculum to enhance employee performance in core areas and address common objections effectively.
Admissions Representative
CEC/International Academy of Design and Technology-Online
Tampa, FL
04.2007 - 04.2009
- Played an integral role in launching the online platform
- Collaborated on the development of scripts for online advisor use
- Implemented training binders as an effective tool for efficiently training incoming admissions advisors.
- Led training sessions for new advisors in groups of more than 10, ensuring successful onboarding
- Offered regular training sessions focused on improving advisors' basic skills and addressing objections
- Facilitated site trainings to ensure smooth roll-outs of new scripts.
Regional Trainer
CEC/American Intercontinental University-Online
Beaverton , OR
07.2005 - 04.2007
- Conducted 1st week training for new advisors on company's process, scripts, policies, and procedures.
- Implemented ongoing training programs to ensure skill enhancement for the entire advisor group
- Trained and supervised 12-16 training managers to assist advisors on a regular basis
- Supervised multiple Directors of Trainers, managing site functions and driving the implementation of new scripts.
- Led training initiatives for over 35 team members, equipping them with key fundamentals including voice intonation and proficient problem-solving techniques.
- Interfaced with local planning and other Regional Trainers to meet school requirements.
- Collaborated with management team, organizing and delivering training sessions to ensure thorough understanding of revised training materials and scripts.
Director of Training and Development
CEC/American Intercontinental University-Online
Beaverton, OR
05.2005 - 07.2005
- Conducted 2nd week training for newly hired admissions advisors, instructing them on the initial procedures following student acceptance
- Collaborated with Training Managers to train the entire team of 400+ representatives at the site.
- Formulated and delivered customized training modules to enhance the skills of both novice and seasoned advisors.
Training Manager/Student Manager
CEC/American Intercontinental University-Online
Beaverton, OR
09.2004 - 05.2005
- Utilized one-on-one training sessions as a Training Manager to boost performance levels across the entire team
- Conducted comprehensive training sessions for 30 advisors covering new scripts, voice modulation, effective interviewing techniques, university procedures, student inquiries, and commitment assessment.
- Managed a team of over 30 advisors to incorporate student preparedness for school
- Demonstrated responsibility for achieving optimal team start results.
SR. National Admissions Advisor
CEC/American Intercontinental University-Online
Schaumburg, IL
11.2003 - 09.2004
- Achieved recognition for consistently surpassing monthly enrollment goals as a top-producing Admissions representative
- Ranked in top ten out of 900+ advisors for enrollments, starts, and graduating students
- Evaluated prospective students' goals during interviews for alignment with AIU Online
- Guided new advisors in mastering voice inflection by leading comprehensive training sessions on effective communication techniques.
Education
Criminal Justice
University of Wisconsin, Oshkosh
General Studies
William Rainey Harper College
Palatine, ILSkills
- Performance Tracking
- Goal Setting
- Work Planning and Prioritization
- Performance Assessments
- Forecasting and Reporting
- Customer Relationship Management
- Problem-Solving
- Attention to Detail
Timeline
Bio-Energetic Consultant
NES Health
06.2015 - 08.2024
Student Management Specialist
CEC/Sanford-Brown College Online
03.2014 - 05.2015
Student Management Specialist
CEC/International Academy of Design and Technology-Online
06.2013 - 03.2014
Admissions Representative/Trainer
CEC/International Academy of Design and Technology-Online
06.2012 - 06.2013
Admissions Representative/Training
Florida Career College
06.2010 - 06.2012
Admissions Representative /Trainer
Ultimate Medical Academy-Online
05.2009 - 06.2010
Admissions Representative
CEC/International Academy of Design and Technology-Online
04.2007 - 04.2009
Regional Trainer
CEC/American Intercontinental University-Online
07.2005 - 04.2007
Director of Training and Development
CEC/American Intercontinental University-Online
05.2005 - 07.2005
Training Manager/Student Manager
CEC/American Intercontinental University-Online
09.2004 - 05.2005
SR. National Admissions Advisor
CEC/American Intercontinental University-Online
11.2003 - 09.2004
Criminal Justice
University of Wisconsin, Oshkosh
General Studies
William Rainey Harper College
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