Douglas E. Potter Jr.

• Maintained order in courtroom during trial and guarded jury from outside contact.
• Screened, controlled and handled evidence and exhibits during court proceedings.
• Used non-lethal techniques such as stun cuffs on prisoners.
• Maintained courtroom facilities, evidence and calendars.
• Drove operational improvements which resulted in savings and improved profit margins.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked with customers to understand needs and provide excellent service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Called court to order and announced judge entrances.
• Escorted jurors, visitors and prisoners in courtroom and in hidden areas.
• Screened persons entering courthouse using magnetometers, x-ray machines and other devices to collect and retain unauthorized firearms and other contraband.
• Used Microsoft Word and other software tools to create documents and other communications.
• Exceeded goals through effective task prioritization and great work ethic.
• Patrolled court building and grounds and checked visitors and packages at entrances.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Extensive periods of time are spent visually monitoring the entrance to the court house and screening all persons who arrive at the public entrance. Perform maintenance checks of the security screening equipment each day including but limited to X-ray device , a metal detecting walk through doorway and hand held wand. Greet and security screen all persons coming through all public entrances of court house. Identify any confiscate any weapons or contraband. Provide information on court schedules.

• Recorded facts to prepare reports documenting incidents and activities.
• Maintaining law and order on hospital grounds, patrolling ,protecting hospital buildings, staff and all essential equipment.
• Conducting administrative reports, criminal investigations, making arrest and testifying in court.
• Monitoring CCTV for surveillance duties.

Sworn Law Enforcement officer (Senior Corrections Police Officer). Provided public safety and security through custody management of those individuals incarcerated within the criminal justice system. Aid in rehabilitation and counseling of offenders. Ensured the safety and welfare of staff and inmate population. Assigned to stabilization reintegration program and participated in conducting vocational placement of minimum status inmates. Assisting in investigations and testifying in various court cases.

• Produced budget tools, educational support and referrals for clients.
• Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
• Received and submitted customer payments to further reduce open account balances.
• Answered over 75 customer communications per day via telephone, email and web chat.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Contacted major credit bureaus to obtain copies of files and discuss specific entries.
• Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
• Responded to client concerns and questions about credit scores and methods to improve numbers.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Conducted research, gathered information from multiple sources and presented results.

Non commissioned officer. Interviewing ,evaluating and job placements of Marines for assignments.