MERCEDEZ TELLINGTON
Middle River,MD
Summary
Accomplished professional at the Maryland State Judiciary with expertise in customer engagement and a strong proficiency in Microsoft Office. Demonstrates a dedicated work ethic and effective judgment in managing sensitive case information, while successfully streamlining records management processes. Renowned for critical thinking and organizational skills, significantly enhancing operational efficiency across departments.
Overview
8
8
years of professional experience
Work History
Appeals Judiciary Clerk
Maryland State Judiciary
05.2023 - Current
- Processes the Notice of Appeal and/or Application for Leave to Appeal for Juvenile, Criminal, Family Law, Trust/Adoption and Civil Department
- Dockets public/confidential Court Documents related to the Appeal as needed
- Provides information about the status of cases or office procedures
- Utilizes Microsoft Office daily for communication and organizational purposes
- Handles Confidential and sensitive case information
- Types of court notices, transmittals, and orders by established court procedures
- Updates existing case information into the court’s data systems
- Prepares case files and ensures that all necessary documents are complete and accurate by established court procedures
Senior Records Assistant
Maryland State Judiciary
05.2022 - 05.2023
- Pulls numerous case files daily for court docket, the public, court-related agencies, and court staff
- Locates and photocopies judicial files for customers, determines fees, collects payments, reconciles cash register drawer daily, and operates computerized cash register
- Retrieves files from various departments, scans into the court filing system, pulls files from offsite locations, and delivers, as appropriate, daily data entry
- Assists the public in person and via telephone regarding copies, court records, record searches, case numbers, and charges
- Completes highly sensitive assignments within specific timeframes, as needed
- Research record requests received by mail and fax, reproduce appropriate documents and certify copies of motions, transcripts, and files
- Completed individual judicial Project
Storage Clerk
Maryland State Judiciary
07.2021 - 05.2022
- Responsible for stripping, prepping, and barcoding in preparation for scanning of criminal records using Kodak i4600 scanner
- Prepares traffic records, proofreads and verifies batches, and makes corrections as needed
- Locates files requested by court personnel and either sends files or faxes copies to destination; refiles case files upon return from District Court field locations
- Utilizes Microsoft Teams/Excel daily for communication and organization purposes
- Transports public and confidential District/Circuit Court records as directed by the manager, process reference requests and expungements received by court personnel and other agencies via fax, email, or telephone and send to the designated person
Direct Service Worker
Leading by Example
12.2016 - 01.2021
- Maintained a minimum caseload of 22 clients, Completed Weekly and Monthly Documentation
- Completes new client Intake and Verify the client’s information is accurate
- Review medical documents and patient information to ensure insurance criteria are met
- Monthly collaboration with the client’s therapist to discuss treatment
Education
Bachelor of Arts -
05.2015
High School Diploma -
05.2011
Skills
- Self-Motivated Professional
- Dedicated Work Ethic
- Exercises Effective Judgment
- Proficient in Customer Engagement
- Effective Time Management
- Critical thinker
- Experienced with Word, Excel, Teams, and Outlook
- Effective Communication Skills
- Strong Written Communication
- Effective Organizational Skills
Timeline
Appeals Judiciary Clerk
Maryland State Judiciary
05.2023 - Current
Senior Records Assistant
Maryland State Judiciary
05.2022 - 05.2023
Storage Clerk
Maryland State Judiciary
07.2021 - 05.2022
Direct Service Worker
Leading by Example
12.2016 - 01.2021
Bachelor of Arts -
High School Diploma -
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