Alonza Hines
Maple Heights,OH
Overview
9
9
years of professional experience
Work History
Pharmacy Clerk
Alliiance Healthcare Solutions/ Metro Health
Cleveland, Ohio
12.2020 - 06.2021
- Processed incoming drug orders.
- Located medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Assisted pharmacist by filling prescriptions for varies in customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Laundry Technician
University Hospitals Cleveland Medical Center
Cleveland, Ohio
04.2017 - 12.2020
- Collected soiled linens, including tablecloths, napkins and draperies after large events.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Completed deliver to ensure compliance with relevant OSHA regulations.
- Worked closely with co workers to maintain optimum levels of communication to effectively and efficiently complete projects.
Call Center Video Rep
Charter Spectrum
Cleveland, Ohio
05.2020 - 09.2020
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assisted 60 customers in average 2 minutes by answering questions, responding to inquiries and handling telephone requests.
- Answered average of 80 calls, per day, addressing customer inquiries, solving problems and providing product information.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Educated customers on company systems, form completion, and access to services.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Dietary Shift Leader
Manor Care Health Services
Mayfield Heights, OH
01.2011 - 04.2015
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
CL Harper
Atlanta, GA05.1996
Skills
- Stocking Shelves
- Secure Storage of Medications
- Interpreting Orders
- Receiving Incoming Supplies
- Assisting Pharmacists
- Complaint resolution
- Shipping procedures understanding
- Technical Support
- Professional telephone demeanor
- Stock management
- Sorting and transport
- Delivering laundered pieces
- Collecting dirty linens
- Self-motivated professional
- Stocking and replenishing
- Guest seating arrangements
- Menu presentation
- Food station setup
- Dining area maintenance
- Order delivery practices
- Hospitality service expertise
- Meal Preparation
- Order Fulfillment
- Inbound and Outbound Calling
- Retail store support
- Good listening skills
- Route dispatch
- Laundry distribution
- Laundry folding and storage
- Flexible & Adaptable
Timeline
Pharmacy Clerk
Alliiance Healthcare Solutions/ Metro Health
12.2020 - 06.2021
Call Center Video Rep
Charter Spectrum
05.2020 - 09.2020
Laundry Technician
University Hospitals Cleveland Medical Center
04.2017 - 12.2020
Dietary Shift Leader
Manor Care Health Services
01.2011 - 04.2015
High School Diploma -
CL Harper