Douglas Johnson
Union
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
03.2026 - Current
- Helps customers with getting items or any issues they have
- Helps the pharmacy with filling, filing, and dealing with patients
- Runs the shift (managing breaks, tasks, etc.)
- Handles money (doing pickups when needed, dealing with the bank from our money orders, making deposits, making sure the tills have the correct amount in them before the next shift comes in)
- Helps with the registers and photo department
- Troubleshoots and fixes some issues like registers not working or a printer fails
- Making orders for different supplies and items
- Help customers with making their orders in store
- Help customers with Western Union
- Create/prepare photo orders in a timely manner
- Fix fujifilm printer and epson printers
- Replace materials for all printers
- Handle FedEx pickup/dropoffs
Photo Specialist
Walgreens
10.2025 - 03.2026
- Manage the Photo Department
- Help customers with making their orders in store
- Help customers with Western Union
- Create/prepare photo orders in a timely manner
- Help the main cashier if they need an extra person an a register
- Fix fujifilm printer and epson printers
- Replace materials for all printers
- Order materials and supplies
- Handle FedEx pickup/dropoffs
Pharmacy Customer Service Associate
Walgreens
12.2024 - 10.2025
- Help customer with finding items or retrieving items that are locked
- Keep the front end looking clean and well stocked
- Packing out items on the sales floor
- Greeting customers as the enter and leave the store
- Help unload the truck and sort the items out so we can get them out on the sales floor and stocked up
- Handle returns, western union sending and receiving money, fedex drop offs and pickups, same day orders, DoorDash/uber eats, printing out photos for orders, taking passport photos
- Help ring up/checkout customers and provide good customer service with any issue or questions they have
Education
Bachelor's degree - Information Technology
Kean University
Union, NJ12-2025
Skills
- IP networking
- Software troubleshooting
- Laptop/desktop (troubleshooting support)
- Communication skills
- Software Development
- Remote Desktop Protocol (RDP)
Accomplishments
- Collaborated with team of three in the development of WiFlight.
- Supervised team of ten staff members.
- Resolved product issue through consumer testing.
Certification
- Pharmacy Technician License March 2025 to August 2026
- Driver's License
Languages
English
Timeline
Shift Lead
Walgreens
03.2026 - Current
Photo Specialist
Walgreens
10.2025 - 03.2026
Pharmacy Customer Service Associate
Walgreens
12.2024 - 10.2025
Bachelor's degree - Information Technology
Kean University
Additional Information
- Union High School JROTC Program 2018-2021
- Rank: Sergeant First Class
- Projects I did at Kean University:
- Created a database from scratch using mysql
- Helped create a portable mobile wifi network with a NAS (Network Attached Storage) called WiFlight to keep people and businesses safe when they are on the go
Awards
American Legion Award June 2021, Scholastic Excellence Recipient