Ernest Owens
Montgomery,AL
Summary
Detailed and skilled audio visual professional with over 19 years of experience in the mechanical and electronics sector. Highly organized and strategically able to efficiently handle high volume requests with quality standards and results. Proven leader with the ability to coach and mentor others to ensure tasks are completed accurately and meet safely standards. Extensive industry knowledge of standards governing quality control of electronic systems, and working knowledge of fault diagnosis and troubleshooting activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Diversified LLC
06.2022 - Current
- Review project documentation and consult with project design engineers to secure appropriate installation and programming resources for each project.
- Managed on-site and off-site installation, repair, maintenance, and troubleshooting tasks.
- Work with project general contractor, architect, and other building trades to ensure proper integration with customer site.
- Verify proper system installation and programming deployment as per project Scope of Work.
- Deliver all necessary post-project documentation to customer upon project completion.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Lead Technician
Howard Technology Solutions
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Coordinated proper system installation and installation schedule with the customer.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Diagnosed and resolved various service issues related to AV system's, schematics and commercial product lines.
Service Technician II
Cam Connections
01.2017 - 05.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Wrote and revised maintenance procedures.
- Liaised with internal departments and contractors to optimize productivity and efficiency.
Technician II
AFL Network Services
02.2016 - 03.2017
- Installed cable pathway, firestop systems, electronic components, various cable that includes twisted pair cable, coax, power limited tray cable and more.
- Initiated surveys and assisted in the design and testing of Telecom Systems, TCP/IP Networks and CCTV Security.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues and ensure compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Responsible for ensuring continuity of projects, overseeing all documentation & customer interface activity, & enforcing all company policies & safety requirements
- Installed and serviced key and PBX systems; security & CCTV systems, wireless devices and cable pathways.
- Dressed and routed cable into telecoms closets, modular furniture and other work area outlets
- Possess working knowledge of ANSI/TIA/EIA cabling standards & the National Electric Code
- Adhere to and promote the Environmental, Health & Safety policies of AFL Telecoms and conducted job site surveys.
- Report any project scope changes, issues, or concerns to the assigned contacts
Technician/Installer
Petranka Contracting LLC
10.2014 - 01.2016
- Wireless networking, routing, switching, fiber optics, CCTV and pull and terminate cat5&cat6 cable,punch down jacks punch down patch panel build com room
- Perform installation, repair and maintenance activities on electronic components and systems
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Researched and recommended network and data communications hardware and software.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Telecommunications Equipment Installer
Advance Communication Technology
12.2008 - 03.2009
- Perform installation, repair and maintenance activities on electronic components and systems.
- Managed field installations and preventive maintenance.
- Performed troubleshooting and maintenance activities on electronic, mechanical and hydraulic systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Lead Technician
CMI Electronics
07.2004 - 09.2008
- Educate operators on the safe and appropriate use of electrical and mechanical equipment.
- Provide technical troubleshooting assistance to maintenance personnel.
- Maintained accurate logs of technical activities performed for reference purposes.
- Performed installation, repair and maintenance activities on electronic components and systems.
- Planned, scheduled, and delegated daily work to team of employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Education
High school diploma - Electronics
George W. Carver Sr. High School
Montgomery, AL1996
Skills
- TSC
- System integration
- Coaching and Mentoring
- Configuration, programming, and troubleshooting
- IP cameras, and Video Management Systems
- Hang TVs, projectors, and projector screens
- Knowledge of low-voltage cabling and standards
- Signal flow and troubleshooting
- VTC
- TCP
- IP Networking
- LAN
- Cabling
- CCTV
- Project coordination
- TCP/IP
- DNS
- WAN
- Signal Flow
Certification
Extrinsic/Extron
July 2020 to Present
EAVA
Low Voltage License
AMX Designer (Video and Controls)
April 2022 to Present
Top Secret Clearance
July 2023 to July 2027
Timeline
Lead Field Service Technician
Diversified LLC
06.2022 - Current
Service Technician II
Cam Connections
01.2017 - 05.2018
Technician II
AFL Network Services
02.2016 - 03.2017
Technician/Installer
Petranka Contracting LLC
10.2014 - 01.2016
Telecommunications Equipment Installer
Advance Communication Technology
12.2008 - 03.2009
Lead Technician
CMI Electronics
07.2004 - 09.2008
Lead Technician
Howard Technology Solutions
High school diploma - Electronics
George W. Carver Sr. High School
Extrinsic/Extron
July 2020 to Present
EAVA
Low Voltage License
AMX Designer (Video and Controls)
April 2022 to Present
Top Secret Clearance
July 2023 to July 2027
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