Eric Altman
Pittsburgh,PA
Summary
Adaptable service technician specializing in commercial fire alarm system installation and repair. Trusted to safeguard employee safety through detailed inspection and repair of aging systems. Eager to offer prudent advice on necessary upgrades. Builds rapport with customers to foster reliable, technically sound fire and safety response infrastructures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Field Service Technician
Honeywell
Pittsburgh, Pennsylvania
05.2021 - Current
- Conducted routine maintenance on Honeywell equipment and systems.
- Trained and mentored junior technicians in service procedures.
- Diagnosed system issues using Honeywell diagnostic tools and software.
- Collaborated with clients to ensure optimal system performance and satisfaction.
- Coordinated with cross-functional teams to resolve complex technical issues.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Established strong customer relationships through proactive communication about service needs, fostering trust and loyalty.
Senior Field Service Technician
Honeywell
Pittsburgh, Pennsylvania
05.2016 - 05.2021
- Performed routine maintenance and inspections on fire alarm equipment to ensure operational reliability.
- Updated records of all maintenance activities performed on the fire alarm system.
- Installed, tested and maintained fire alarm systems according to NFPA standards.
- Resolved customer complaints regarding malfunctioning or inadequate fire alarm systems to enhance safety and satisfaction.
- Performed on-site inspections of existing fire alarm systems for upgrades or replacements.
- Trained security guards on effective use of fire alarms and access control systems to improve response readiness.
- Conducted tests of fire alarm systems, including smoke detectors, pull stations, and horns and strobes.
Electrician
Hilltop Electric
Pittsburgh, Pennsylvania
01.2016 - 05.2016
- Wired electrical circuits for new residential and commercial construction projects, ensuring compliance with safety standards.
- Installed electrical systems in residential and commercial buildings, contributing to reliable power distribution.
Electrician
J & A
Pittsburgh, Pennsylvania
02.2015 - 10.2015
- Diagnosed electrical issues using industry-standard tools and techniques effectively.
- Installed electrical systems in residential and commercial buildings safely.
- Ensured compliance with local and national electrical codes during installations.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
Quality Control Processor
BNY Mellon
Pittsburgh, Pennsylvania
07.2012 - 01.2015
- Operated check imaging and processing equipment to ensure accurate document handling.
- Verified signatures and account details to maintain compliance with regulatory standards.
- Implemented improvements to streamline processing workflows.
- Trained new staff on check processing procedures to enhance team efficiency.
- Collaborated with various departments to facilitate communication and workflow.
- Performed quality control on scanned images to ensure accuracy of documents prior to archiving.
Module Processor
Mellon Bank
Pittsburgh, Pennsylvania
05.2003 - 07.2012
- Identified and reported suspicious behavior to security personnel as appropriate.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Maintained confidentiality of bank records and client information.
Education
Associate of Science - Electrical Technician
Dean Institute of Technology
Pittsburgh, PA06-2015
Some College (No Degree) - Business Administration
Community College of Allegheny County
Pittsburgh, PASkills
- Repair and installation
- Technical troubleshooting
- Diagnostic testing
- Quality assurance
- Software configuration
- Customer relationship management
- Time management
- Courteous and professional
Certification
NICET Level 2 license # 152345
Timeline
Lead Field Service Technician
Honeywell
05.2021 - Current
Senior Field Service Technician
Honeywell
05.2016 - 05.2021
Electrician
Hilltop Electric
01.2016 - 05.2016
Electrician
J & A
02.2015 - 10.2015
Quality Control Processor
BNY Mellon
07.2012 - 01.2015
Module Processor
Mellon Bank
05.2003 - 07.2012
Associate of Science - Electrical Technician
Dean Institute of Technology
Some College (No Degree) - Business Administration
Community College of Allegheny County