James Pitman
Visalia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Field Service Technician
Coats
08.2022 - Current
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
Field Service Technician
Coats
09.2019 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Shop Foreman
Daves Automotive
05.2017 - 04.2019
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of a team of technicians and shop professionals.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
Associate of Applied Science - Automotive Engineering
WyoTech - Laramie
Laramie, WY01.2003
Skills
- Field Repairs
- System Installation
- Diagnostic Testing
- Positive Attitude
- Teamwork and Coordination
- Customer Service
- Mechanical Aptitude
- Problem-Solving
- Troubleshooting and repair
- Repair and Installation
- Power Tools Operation
- Service Quality
- Installation and maintenance
- Valid Driver's License
- Power Tools
- Relationship Building
- Training and mentoring
- Courteous and Professional
- Route Planning
- Technical Troubleshooting
- Accountability and Work Ethic
- Work Orders
- Equipment Repair
Timeline
Lead Field Service Technician
Coats
08.2022 - Current
Field Service Technician
Coats
09.2019 - Current
Shop Foreman
Daves Automotive
05.2017 - 04.2019
Associate of Applied Science - Automotive Engineering
WyoTech - Laramie
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