DOUGLAS MATTHEW BROTHERS
Weymouth,MA
Summary
Talented psychology-informed technologist with gift for understanding the technology needs of both businesses and individuals. Versed in human behavior and motivation, and cutting-edge technology. Proven skill in empathic problem solving exceeding expectations of all stakeholders.
Overview
20
20
years of professional experience
Work History
Adjunct Professor
Quincy College
Quincy, Massachusetts
01.2011 - Current
- Teach classes including: Research Design and Methodology; Abnormal Psychology; Helping Skills; Lifespan Development; Intro to Psychology; Intro to Sociology; Contemporary Social Problems; Race, Class, Gender, & Social Justice; Substance Abuse, Drugs and Society, and Sport Psychology to a diverse population of undergraduates from underserved populations with challenging life stressors, limited English and poor study skills
- Focus on whole student as it relates student success working to understand lived-experience and contextual barriers to academic success
- Promote critical thinking and bolster confidence in problem solving
- Incorporate e-learning, social media, and interactive learning along with utilizing real-life examples from film, theater, music, and pop culture in order to refine and relate new learning into student life experience
- Proven track record of success teaching using student-centered positive psychology approach
- (Example: improved knowledge scores from 29% to 87% from initial quiz to final exam.)
- Served on Curriculum Review Committee
- Served on Human Services Department Advisory Board.
Technical Support Consultant
State Street Corporation
12.2014 - 10.2022
- Acted as liaison between vendor representatives, corporate end-user groups, and project managers ensuring efficient and effective implementation of software solutions ensuring data loss prevention, mitigating risk, and seamless implementation
- Consulted on and ensured compliance with federal banking regulations
- Provided support and technical advice across the corporate spectrum providing top-notch technology solutions
- Troubleshot software break/fixes in Windows production environment on wide array of corporate, financial, statistical, and regulatory applications
- Triaged and schedule level 4 support based on business-need working to ensure smooth workflow and both timely and thorough resolution
- Assisted managing large ticketed queue system as rotating queue manager ensuring fast and accurate ticket assignment and flow.
Emerging Technologies Consultant
Boston College
Chestnut Hill, Massachusetts
02.2014 - 12.2014
- Assisted professors in identifying new technology solutions in the classroom focusing on improving learning outcomes
- Support and troubleshoot end user issues on both recommended and adopted hardware and software issues
- Resolve setup, configuration, distribution, and logistical issues
- Perform post deployment process including data storage, data removal, from deaccessioned systems and servers.
Crisis Counselor
Berklee College of Music
10.2010 - 05.2013
Technology Consultant
Boston College
09.2008 - 09.2010
Project Manager
Brigham and Women’s Hospital, Harvard University Medical School
The Robert Wood Johnson Foundation
09.2008 - 09.2010
International Sales and
Continental Airlines
Tampa, FL
03.2003 - 08.2006
Education
M.A - Counseling Psychology, Research Focus
Boston College
05.2010
B.A. - Psychology, Clinical & Developmental Foci
Marietta College
05.2008
Skills
- Computer Software:
- SPSS, Aviva/MCH, Oracle Database 12c, Rational Clearcase and Clearquest, Titanium, Lotus Notes, Putty, Cisco IP Communicator, Odyssey, Mathematica, PeopleSoft, Banner, Colleague, StarRez,, FileMaker Pro, Photoshop, Adobe Premiere Pro, Final Cut Pro, InDesign, Fireworks, Encore, Avid, Dreamweaver
- Coding: Intermediate with SQL Novice with C, Python, Java, C, and Perl
- Web 20/Social Media Analytics: Researched best-practices and web 20 development and produced empirically-suggested best practices white sheet regarding EMR/PMR implementation in affiliation with Harvard University, Brigham and Women’s Hospital, and the Robert Wood Johnson Foundation
- Multimedia: Skilled at non-linear film editing in Final Cut Pro, Avid, and Premiere Pro Produced narrative-based oral histories in Hospice Experienced web developer designing websites from scratch since high school
- Research: Skilled in quantitative, qualitative, and mixed-methods paradigms Experienced in research design, literature review, data collection, statistical analysis, and report writing
- Research and Analysis
- Online Teaching
- Lesson Development
- Individualized Instruction
- Curriculum Creation
- Technology integration
Timeline
Technical Support Consultant
State Street Corporation
12.2014 - 10.2022
Emerging Technologies Consultant
Boston College
02.2014 - 12.2014
Adjunct Professor
Quincy College
01.2011 - Current
Crisis Counselor
Berklee College of Music
10.2010 - 05.2013
Technology Consultant
Boston College
09.2008 - 09.2010
Project Manager
Brigham and Women’s Hospital, Harvard University Medical School
The Robert Wood Johnson Foundation
09.2008 - 09.2010
International Sales and
Continental Airlines
03.2003 - 08.2006
M.A - Counseling Psychology, Research Focus
Boston College
B.A. - Psychology, Clinical & Developmental Foci
Marietta College
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