Douglas Sibert
Dallas, TX, USA, 75218,TX
Summary
Highly skilled and detail-oriented Accounts Payable Specialist with over 7 years of experience. Proficient in processing invoices, reconciling accounts, and reviewing payment requests for accuracy and adherence to company policies. Demonstrated ability to effectively communicate with vendors and resolve discrepancies in a timely manner. Strong analytical skills and expertise in utilizing accounting software systems to facilitate efficient invoice processing and maintain accurate financial records. Committed to maintaining strict confidentiality and ensuring the smooth and efficient operations of the accounts payable function.
Overview
23
23
years of professional experience
Work History
Accounts Payable Specialist
Veritex Community Bank (now Huntington Bank)
11.2017 - Current
- Processes and verifies accurate and timely payments to vendors, ensuring adherence to company policies and procedures, resulting in decreased discrepancies.
- Resolves invoice discrepancies and identifies errors, collaborating with internal teams and vendors to resolve issues promptly.
- Manages vendor relationships, including communication, negotiation, and resolution of any payment issues or disputes.
- Conducts financial analysis and reconciliation of accounts payable transactions, ensuring proper classification and allocation of expenses.
- Assists in month-end closing activities, including preparation of accruals, journal entries, and financial reports.
- Help train new staff on company's invoice/expense software, Concur and Fiserv/Prologue.
- Processes high volume of invoices (approximately 2,500 invoices a month), accurately entering data and ensuring timely payment to vendors.
- Resolves discrepancies by communicating with internal departments and external suppliers to facilitate prompt payment.
- Monitors Account Payables customer service e-mail regarding invoices, expenses, payments and/or vendor questions.
ACH Coordinator
EECU
08.2009 - 10.2017
- Managed and processed numerous ACH transactions, ensuring accuracy and compliance with regulatory guidelines.
- Collaborated with supervisors to resolve any issues related to ACH transactions, troubleshooting and providing prompt resolutions.
- Developed and maintained relationships with banks and third-party vendors to ensure smooth processing of ACH payments.
- Conducted regular audits to identify and mitigate potential risk associated with ACH transactions, suggesting and implementing preventive measures.
- Stayed up-to-date with industry trends and regulations to ensure compliance with ACH guidelines and recommend process improvements.
Fulfillment Representative
EECU
04.2007 - 08.2009
- Processed and fulfilled numerous customer requests in conjunction with the call center in a timely and accurate manner, ensuring high levels of customer satisfaction.
- Received and reviewed applications, verified information, and prepared documents for various banking products and services.
- Maintained records and ensured compliance with banking regulations.
- Generated and organized necessary paperwork for various banking transactions.
- Provided exceptional customer service, addressing customer inquiries and resolving any credit union related issues in a professional and efficient manner.
- Processed transactions for new accounts & new loans for customers and all other credit union services.
Senior Teller
EECU
11.2006 - 04.2007
- Led a team of tellers, providing direction and guidance to ensure smooth operation of the branch.
- Provided excellent customer service by processing transactions, answering questions about accounts, and referring customers to other bank staff for specialized services.
- Train and monitor new tellers.
- Managed cash handling procedures and maintained a high level of accuracy in balancing cash drawers and vaults.
- Resolved escalated customer issues and complaints in a professional and timely manner, consistently maintaining high levels of customer satisfaction.
- Investigate discrepancies and resolve complex transactional issues.
- Ensured compliance with bank policies and security procedures (e.g., setting alarm system when opening/closing branch).
Lead Teller
Texas Trust Credit Union
05.2003 - 10.2006
- Managed daily cash operations and ensured accurate balancing of cash drawers, exceeding monthly accuracy goals by 15%.
- Trained and supervised a team of tellers, providing ongoing coaching and guidance to maintain high levels of customer service and efficiency.
- Assisted in developing and implementing new policies and procedures for the teller team, ensuring compliance with company policies and industry regulations.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with customer accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
Skills
- 7 years experience in an Accounts Payable Specialist role
- 8 years experience in an ACH Coordinator/direct deposit role
- Strong administrative support skills including ability to maintain confidentiality
- Excellent interpersonal, teaming and communication skills
- Proactive ability to multi-task and prioritize with strong problem solving skills
- Ability to work both independently and in a team environment
- Highly organized and detail oriented with high degree of accuracy
- Proficient in Excel, Concur, Outlook and Microsoft Word
- Experience with W-9s, 1099s and creating new vendors
- Currently manages Accounts Payable customer service email inbox Adept at writing email responses in a timely and professional manner
Timeline
Accounts Payable Specialist
Veritex Community Bank (now Huntington Bank)
11.2017 - Current
ACH Coordinator
EECU
08.2009 - 10.2017
Fulfillment Representative
EECU
04.2007 - 08.2009
Senior Teller
EECU
11.2006 - 04.2007
Lead Teller
Texas Trust Credit Union
05.2003 - 10.2006