DOUKOURE CHEICK ADAM
New York,NY
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Associate Banker
JPMorgan Chase
New York, NY
08.2022 - 07.2023
- Engaged clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Helped clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
- Educated clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Logistics Specialist
US Army
Tacoma, Washington
10.2017 - 10.2021
- Established and maintained stocks
- Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
- Proficiency in diary management, with good judgment and an understanding of competing priorities
- Contributed in decisions making and team leadership on a daily basis and Coordinated local and international travel and logistics
Sales Associate
Macy’s Apple
New York City, NY
09.2016 - 09.2017
- Displayed passion, commitment and delivered an outstanding experience that improved the customers digital lives
- Delivered an exceptional customer experience by acting with a customer-first attitude
- Consistently exceeded sales goals as accounted for 30% of the products sales at the store
- Influences, educates, and connects customers to technology
Education
Bachelor of Science - Economics
Baruch College
New York, NY01-2024
Skills
- Banking regulations
- Sales proficiency
- Teller support
- ATM balancing
- Foreign exchange
- Money transfers
- Cash oversight
- Opening and closing procedures
- Cash ordering
- Cash management
- Know your customer
- Balance transfers
- Account closings
- Teller background
- Consumer banking
- Goal planning
- Educating clients
- Inbound customer calls
- Closing procedures
- Night and safe deposit procedures
- Verbal and written communication
Languages
French
Native/ Bilingual
Spanish
Limited
Timeline
Associate Banker
JPMorgan Chase
08.2022 - 07.2023
Logistics Specialist
US Army
10.2017 - 10.2021
Sales Associate
Macy’s Apple
09.2016 - 09.2017
Bachelor of Science - Economics
Baruch College
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