Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dov Knight

Fort Lauderdale,FL

Summary

Nine year professional within thel Property & Casualty Insurance industry excelling in property claims adjusting and mediation. Proven ability to negotiate settlements and foster client relationships, leveraging critical thinking and proficiency in Xactimate to achieve timely resolutions. Committed to delivering exceptional customer service and effective conflict resolution strategies.

Overview

9
9
years of professional experience

Work History

Mediation

Universal Property & Casualty Insurance
08.2022 - 08.2025
  • Settled claims on behave of the insurance carrier
  • Review claims summary and information to properly provide claims information to insureds and their representatives during the mediation.
  • Review claims damages in order to provided a proper offer to settle claim during mediation.
  • Review estimates and photos from both the insurance carrier and insured to breakdown what is owed and what is not.
  • Engaging in proactive communication and mediation efforts between parties involved.
  • Addressed conflict resolution among teams by implementing effective mediation strategies.

Property Claims Adjuster

Universal Property & Casualty Insurance
01.2018 - 08.2022
  • Use proper judgment and decision making to analyze claims.
  • Provided prompt communication and consistent follow-up on claim status updates.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
  • Prepared reports of findings of investigations.
  • Prepared estimates and sketch for damages through xactimate.
  • Carefully documentation of the insureds property during the inspection via photographs, moisture readings and recorded statements.
  • Negotiated claim settlements
  • Developed strong relationships with clients, fostering trust throughout the claims process.

Customer Service Representative

Universal Property & Casualty Insurance
09.2016 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Business Administration

Bethune-Cookman University
Daytona Beach, FL
05-2016

Skills

  • 620 All Lines Adjusting License
  • Property Claims Adjusting
  • Proficient in Xactimate
  • Proficient in Symbility
  • Estimating repair costs
  • Property inspection
  • Critical thinking
  • Insurance policy knowledge
  • Mediation
  • Policy investigations
  • Payment processing
  • Customer service
  • Problem-solving

Timeline

Mediation

Universal Property & Casualty Insurance
08.2022 - 08.2025

Property Claims Adjuster

Universal Property & Casualty Insurance
01.2018 - 08.2022

Customer Service Representative

Universal Property & Casualty Insurance
09.2016 - 12.2017

Bachelor of Science - Business Administration

Bethune-Cookman University

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