DoveAnn Calovi
Lakewood,WA
Summary
Motivated business professional with two accounting certifications and expertise in financial management. Proven track record in budgeting, expense tracking, and enhancing client satisfaction through effective customer service initiatives. Demonstrates adaptability in dynamic environments while maintaining confidentiality and ethical practices.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Owner
Self
Lakewood, WA
01.2022 - Current
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw budgeting and financial management.
- Oversaw financial management, including budgeting and expense tracking for sustainability.
- Managed daily operations and ensured smooth workflow across all business functions.
- Coordinated customer service initiatives to improve client satisfaction and retention rates.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Office Manager
Weeks' Funeral Home
Buckley, WA
06.2020 - 12.2021
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated and managed scheduling of appointments to optimize resource allocation. and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Facilitated communication between staff, families, and external vendors effectively.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented procedures for document handling and record keeping compliance.
- Developed and maintained filing systems for confidential client information.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted in preparing financial reports related to service transactions and expenses.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed and implemented office policies and procedures.
- Coordinated scheduling for funeral services and memorial events with families.
Deli Attendant
Emerald Queen Hotel & Casino
Fife, Washington
01.2018 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Provided exceptional customer service to enhance guest satisfaction.
- Operated in fast-paced environment managing casino money, maintaining cleanliness, and stocking supplies.
Cashier
Exxon Mobil Gas Station
Bonney Lake, Washington
01.2017 - 01.2018
- Managed cash transactions, balanced cash register, maintained cleanliness and organization of store, and provided customer service.
- Punctually supported store operations by adhering to scheduled shifts.
- Processed customer transactions efficiently at Exxon Mobil Gas Station.
- Maintained accurate cash register balances throughout shifts.
- Provided excellent customer service to enhance guest experience.
Education
Associate - Accounting
Green River Community College
Auburn, Washington01-2014
Skills
- Financial management
- Financial software management
- Payroll processing
- Accounting software management
- Client relationship management
- Customer service
- Digital marketing strategies
- Office administration
- Scheduling coordination
- Microsoft Office Programs
- Typing: 83 WPM
- Key: 66 WPM
- Accounting software management
Certification
- A Dove's Touch Home Cleaning LLC
Timeline
Owner
Self
01.2022 - Current
Office Manager
Weeks' Funeral Home
06.2020 - 12.2021
Deli Attendant
Emerald Queen Hotel & Casino
01.2018 - 05.2020
Cashier
Exxon Mobil Gas Station
01.2017 - 01.2018
Associate - Accounting
Green River Community College