Dovie Knox
Clay City,KY
Summary
Accomplished Pharmacy Technician with expertise from Stanton Drugs, excelling in customer service and inventory management. Enhanced pharmacy efficiency by streamlining processes and training staff. Proficient in pharmacy management software, ensuring accurate prescription processing. Recognized for resolving prescription discrepancies and boosting patient satisfaction through empathetic communication and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Pharmacy Technician
Stanton Drugs
Stanton, KY
11.2011 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by restocking shelves and monitoring expiration dates.
- Processed prescription orders through pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare professionals to resolve prescription discrepancies.
- Ensured compliance with pharmacy regulations and safety protocols consistently.
- Trained new staff on operational procedures and best practices effectively.
- Streamlined workflow processes to enhance efficiency in daily operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacy Technician
Powell Prescription
Clay City, KY
10.1993 - 11.2011
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Office Manager
Browns IGA
Stanton, Ky
03.1991 - 10.1993
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and staffing, optimizing resource allocation to meet business demands.
- Coordinated communication between departments, streamlining processes and improving response times.
- Monitored financial transactions, ensuring compliance with budgetary guidelines and internal controls.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Powell County High School
Stanton, Ky Skills
Excellent Customer Service skills
Computer and phone skills and
Multi tasking
Timeline
Pharmacy Technician
Stanton Drugs
11.2011 - Current
Pharmacy Technician
Powell Prescription
10.1993 - 11.2011
Office Manager
Browns IGA
03.1991 - 10.1993
High School Diploma -
Powell County High School