Dominique G. Robinson

Dedicated Pharmacy Technician with experience working remotely to process prior authorizations, verify insurance benefits, and support medication access for patients. Skilled in high-volume workflow management, electronic documentation, and communication with providers, payers, and patients. Strong attention to detail, accuracy, and compliance with HIPAA and pharmacy regulations.

• Processed prescription orders efficiently for timely patient delivery.
• Maintained organized records of prescriptions and patient information securely.
• Collaborated with healthcare professionals to coordinate patient care effectively.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Managed filing of prescriptions, both electronically and manually.

• As a Pharmacy Technician, I am front and center interacting with customers and developing strong patient relationships. I am an integral part of ensuring that the overall customer's experience is exceptional.
• Assist in resolving 3rd party prescription rejections
• Trouble-shoots and resolves all data entry related exceptions
• Filled prescriptions and resolved prescription and insurance disputes.
• Process prior authorization requests for patients to obtain prescription approval
• I interact with and partner with physician offices on mutual patient's prescriptions and authorizations.
• Assisted pharmacists in preparing and dispensing medications for patients.
• Maintained accurate inventory of pharmaceutical supplies and merchandise.
• Operated pharmacy software to process prescription orders efficiently.

• As a liaison between management and non-management team members, I am a key part of ensuring that excellent customer service is being delivered to our customers.
• I am also responsible for providing leadership to team members by communicating tasks from the store manager, coaching team members on warehouse and vendor orders, in addition to handling day-to-day cash functions.
• Engages customers & patients by greeting them & offering assistance with products & services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models & shares customer service best practices with all team members to deliver a distinctive & delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying, servicing until satisfied, etc.)
• Responsible for holding store keys to open & close without management as necessary.
• Assists with & coaches other team members to work with warehouse & vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible & accountable for registering all related sales on assigned cash register, including records for scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day & assists in reverse logistics
• Supervised daily operations to ensure efficient workflow and customer service.
• Trained new employees on store policies and procedures for optimal performance.
• Managed inventory levels and organized stock displays to enhance product visibility.
• Coordinated staff schedules to ensure adequate coverage during peak hours.
• Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
• Monitored cash handling processes to ensure accuracy and security during transactions.
• Collaborated with management on training programs to improve team effectiveness.

• As a barista, my duties included greeting customers, taking orders as well as creating quality Starbucks beverages. I also had to ensure that the store was maintained and clean.
• Promotes the culture, value, and missions of Starbucks.
• Provides excellent customer service to all guests.
• Able to work under pressure and maintains a calm demeanor at all times.
• Maintains the store and anticipates the customer's needs.
• Prepared beverages, food products, and handles cash.

• I worked as a team member performing cashier duties while I was on summer break from college.
• Expressed appreciation and invited customers to return to the store.
• Responsible for processing customer's orders promptly and ensuring that the highest level of customer service was provided.
• Managed quality communication, customer support and product representation for each customer.
• Resolved guests' complaints in an efficient and prompt manner.
• Served orders to customers at windows, counters, and tables.
• Mastered Point of Sale (POS) computer system to input automated orders.