Summary
Overview
Work History
Education
Skills
Timeline
Generic

DOW HAILEY

Bridgewater,VA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Store Manager

Gary's Pawn and Gun
11.2019 - 08.2025
  • Performed inventory management and organization to maintain product availability.
  • Supported team in achieving store goals through effective communication and collaboration.
  • Learned customer service protocols to address inquiries and resolve issues promptly.
  • Participated in training sessions to understand operational procedures and best practices.
  • Engaged with customers to enhance their shopping experience and promote loyalty programs.
  • Observed safety regulations and protocols to create a secure shopping environment.
  • Gained proficiency in point-of-sale systems for efficient transaction processing.
  • Contributed to visual merchandising efforts to enhance product presentation and appeal.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Associate Specialist

Lowe's
05.2017 - 09.2019
  • Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
  • Collaborated with team members to identify sales opportunities and improve product knowledge.
  • Managed inventory levels, ensuring optimal stock availability for customer demands.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

BBA - Human Resources Management

Mississippi University For Women
Columbus, MS
05-2020

Associate of Arts - Liberal Arts

East Mississippi Community College
Scooba, MS
05-2017

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Recruiting and hiring
  • Relationship building and management

Timeline

Store Manager

Gary's Pawn and Gun
11.2019 - 08.2025

Sales Associate Specialist

Lowe's
05.2017 - 09.2019

BBA - Human Resources Management

Mississippi University For Women

Associate of Arts - Liberal Arts

East Mississippi Community College

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