Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Doyce White

HOUSTON

Summary

Dynamic IT Infrastructure Specialist with a proven track record at the City of Houston, excelling in system performance assessments and disaster recovery planning. Adept at network troubleshooting and fostering customer relationships, I consistently enhance operational efficiency and ensure high user satisfaction through effective communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

IT Infrastructure Specialist

City of Houston-Information Technology
Houston
12.2010 - 05.2025
  • Supported end-user training on new software and hardware systems.
  • Conducted system performance assessments to identify improvement areas.
  • Assisted in disaster recovery planning to ensure business continuity strategies.
  • Provided technical support to users of Dell and HP devices.
  • Participated in various projects related to improving the efficiency of operations within outside events.
  • Deployed new hardware and installed applications in the COH environment according to customer requirements.
  • Provided in-person and remote IT support for all company-wide locations.
  • Liaised with team members to promote quality and timely project completion.

Desktop Support Lead

M&T Consultant
Houston
06.2008 - 11.2010
  • Installed hardware and software for new systems in various environments.
  • Collaborated with teams to troubleshoot and resolve deployment issues.
  • Managed inventory of equipment and maintained accurate records of installations.
  • Provided technical support during system rollouts and user training sessions.
  • Maintained a high degree of customer satisfaction through excellent communication skills.

Education

High School Diploma -

Saint Augustine High School
New Orleans, LA
05-1985

Some College (No Degree) -

Texas Southern University
Houston, TX

Skills

  • Microsoft Active Directory and Intune
  • Windows operating systems
  • MS Office proficiency
  • ServiceNow expertise
  • Inventory management
  • Network troubleshooting
  • Dell and HP repairs

Accomplishments

  • Harvey Hero

Timeline

IT Infrastructure Specialist

City of Houston-Information Technology
12.2010 - 05.2025

Desktop Support Lead

M&T Consultant
06.2008 - 11.2010

High School Diploma -

Saint Augustine High School

Some College (No Degree) -

Texas Southern University

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Doyce White