D'Quan Aundrez Williams
Atlanta,GA
Summary
Professional Service leader with focus on sales service management and history of successfully leading high-performing teams. Known for achieving significant improvements in sales and customer satisfaction through strategic planning and effective communication. Dependable and adaptable, with strong commitment to teamwork and delivering results. Proficient in inventory management, customer relationship building, and sales strategy implementation.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem-solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.
Overview
14
14
years of professional experience
Work History
Tire Sales Manager
Firestone Complete Autocare
08.2017 - Current
- Manage customer relationships and frequently serve as a liaison between technicians and customers
- Resolve customer complaints regarding sales and service
- Review operational records and reports to project sales and determine profitability
- Combine in-depth automotive repair knowledge with people skills
- Coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment
- Monitored Tires stock levels and equipment condition, ordering new stock and equipment.
- Changed tires for first responders and performed repairs on drop-in basis, increasing priority for first responders.
- Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
Sales Service Manager
Advance Auto Parts
04.2012 - 06.2017
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Warehouse Lead
Advance Auto Parts Distribution Center
07.2011 - 05.2012
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
Associate of Arts - Welding And Jointing Technician
Georgia Piedmont Technical College
Clarkston, GA06-2013
High School Diploma -
REDAN HIGH SCHOOL
stone mountain, GA05.2010
Skills
- Driven Professional
- Dedicated Work Ethic
- Proficient in Customer Engagement
- Effective Problem Resolution
- Skilled Verbal Communicator
- Quick Adjustment Skills
- Detail-Oriented Task Management
Timeline
Tire Sales Manager
Firestone Complete Autocare
08.2017 - Current
Sales Service Manager
Advance Auto Parts
04.2012 - 06.2017
Warehouse Lead
Advance Auto Parts Distribution Center
07.2011 - 05.2012
High School Diploma -
REDAN HIGH SCHOOL
Associate of Arts - Welding And Jointing Technician
Georgia Piedmont Technical College
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