Dragan Aleksic
College Station,TX
Summary
Results driven professional with 30 years of experience in customer service, sales, and business development. I have a proven track record of consistently meeting and exceeding all business goals, with an exceptional ability to develop and maintain successful relationships with clients. I am particularly skilled at identifying customer needs using problem solving skills to optimize customer service, increase sales, and identify new business opportunities. I am also a highly motivated self starter that excels at time management. Thank you for your consideration.
Overview
22
22
years of professional experience
Work History
Home Furnishing Consultant
Raymour & Flanigan Furniture and Mattress Store
Manchester, Connecticut
02.2025 - Current
- Assisted customers in selecting home furnishings to meet their needs.
- Provided product information and demonstrated features of furniture items.
- Collaborated with team members to maintain showroom appearance and organization.
- Processed customer orders and managed delivery schedules efficiently.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Trained new staff on product knowledge and customer service standards.
- Utilized point-of-sale systems for transactions and inventory management effectively.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
Sales Representative
CrossMark International
Lewisville, Texas
10.2023 - 01.2025
- Engaged customers to promote product knowledge and brand loyalty.
- Conducted market research to identify customer needs and preferences.
- Collaborated with team members to execute promotional campaigns effectively.
- Provided excellent customer service to enhance shopping experiences.
- Maintained accurate inventory records and ensured product availability.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
Resource Specialist
Texas Workforce Solutions
Bryan, Texas
06.2023 - 09.2023
- Assisted clients in accessing workforce programs and services.
- Conducted assessments to identify client skills and employment needs.
- Developed personalized job search plans for individuals seeking employment.
Sales Representative
Mattress Firm
College Station, Texas
06.2022 - 05.2023
- Exceptional customer service
- Assisting customers for proper sleep system selection
- Engaged customers to promote product knowledge and brand loyalty.
- Collaborated with team members to execute promotional campaigns effectively.
- Maintaining inventory, deliveries, scheduling
Home Furnishing Consultant
Ashley Furniture Homestore
Pflugerville, Texas
09.2021 - 05.2022
- Assisted customers in selecting home furnishings to meet their needs.
- Provided product information and demonstrated features of furniture items.
- Collaborated with team members to maintain showroom appearance and organization.
- Processed customer orders and managed delivery schedules efficiently.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Trained new staff on product knowledge and customer service standards.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
Home Furnishing Consultant
Ashley Furniture Homestore
College Station, Texas
01.2019 - 08.2021
- Assisted customers in selecting home furnishings to meet their needs.
- Provided product information and demonstrated features of furniture items.
- Collaborated with team members to maintain showroom appearance and organization.
- Processed customer orders and managed delivery schedules efficiently.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Trained new staff on product knowledge and customer service standards.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
Men’s Tailoring Manager
Dillard's
College Station, TX
12.2017 - 01.2019
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff schedules and facilitated effective team communication.
- Trained new employees on customer service standards and sales techniques.
- Developed merchandise displays to enhance customer engagement and sales.
- Collaborated with department heads to optimize inventory management processes.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Owner/Operator
Four Seasons Limousine Service
Sherman, Connecticut
05.2004 - 12.2017
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of luxury transportation services.
- Coordinated scheduling and dispatching of limousine services.
- Trained and supervised staff in customer service protocols.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Resolved customer inquiries and complaints efficiently.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Developed relationships with clients to enhance service quality.
- Oversaw financial management and budgeting for the business.
- Implemented marketing strategies to promote limousine services.
- Ensured vehicle maintenance and safety compliance standards.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Clifton High School
Clifton, NJSome College (No Degree) - Chemistry
William Paterson University of New Jersey
Wayne, NJSkills
- Exceptional Customer Service
- Team collaboration
- Training and mentoring
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Client consultation
- Sales techniques
- Order processing
- Inventory management
- Customer relationship management
Languages
Serbian
Full Professional
Croatian
Professional
Macedonian
Limited
Slovenian
Professional
Bosnian
Full Professional
Timeline
Home Furnishing Consultant
Raymour & Flanigan Furniture and Mattress Store
02.2025 - Current
Sales Representative
CrossMark International
10.2023 - 01.2025
Resource Specialist
Texas Workforce Solutions
06.2023 - 09.2023
Sales Representative
Mattress Firm
06.2022 - 05.2023
Home Furnishing Consultant
Ashley Furniture Homestore
09.2021 - 05.2022
Home Furnishing Consultant
Ashley Furniture Homestore
01.2019 - 08.2021
Men’s Tailoring Manager
Dillard's
12.2017 - 01.2019
Owner/Operator
Four Seasons Limousine Service
05.2004 - 12.2017
Clifton High School
Some College (No Degree) - Chemistry
William Paterson University of New Jersey