Dragan Lemaster
Pittsburgh,PA
Summary
Dynamic Retail Sales Manager with a proven track record at Portables, excelling in service excellence and revenue growth methods. Adept at coaching teams to exceed sales goals and enhance customer loyalty. Skilled in data analysis and account relationship development, driving significant business success through strategic initiatives and exceptional communication.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Portables
Bridgeville, PA
08.2024 - Current
- Supported team in delivering exceptional customer service through effective communication and problem-solving.
- Adapted quickly to new retail software for inventory management and sales tracking.
- Contributed to visual merchandising efforts, ensuring appealing, compliant product displays throughout the store.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Built relationships with customers and community to establish long-term business growth.
- Mentored new managers by providing valuable guidance on best practices for running successful retail operations.
- Built and strengthened cross-functional partnerships to improve sales success.
- Strengthened referral networks by maintaining active presence in professional organizations and participating in community events.
Retail Sales Consultant
Portables
Bridgeville, PA
10.2023 - 08.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and consistent communication for sustained growth and profitability.
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
- Delivered post-sale support by addressing issues promptly and ensuring client satisfaction, nurturing long-term business relationships.
Door-to-Door Sales Representative
WQED Multimedia
Pittsburgh, PA
08.2023 - 10.2023
- Engaged potential customers through effective door-to-door interactions, fostering positive relationships.
- Delivered product presentations, highlighting features and benefits to drive consumer interest.
- Managed customer inquiries and objections with professionalism, ensuring a positive experience.
- Maintained accurate records of sales activities and customer feedback for reporting purposes.
- Collaborated with team members to share insights and strategies for improved sales techniques.
- Achieved personal sales goals through persistence, adaptability, and strategic outreach efforts.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Door-to-Door Construction Sales Representative
Home Genius Exteriors
Wilkinsburg PA
04.2023 - 08.2023
- Conducted comprehensive product presentations to educate homeowners on services and features.
- Managed sales pipeline effectively, ensuring timely follow-ups and customer satisfaction.
- Trained new sales representatives on company policies, best practices, and effective selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Implemented CRM tools to track customer interactions and sales progress.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
Grabango
South Park Township, PA
04.2023 - 07.2023
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Participated in promotional events to drive sales and increase brand visibility.
- Built relationships with customers to encourage repeat business.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Door-to-Door Sales Representative
Elite Visionary
Carnegie, PA
02.2023 - 04.2023
- Adapted sales approach based on neighborhood demographics and individual customer needs.
- Utilized CRM software to track leads and streamline communication with potential clients.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Utilized persuasive sales techniques to convert leads into sales.
Watchmaker/Sales Associate
Dakota Watch Company
Bethel Park, PA
09.2022 - 02.2023
- Assembled and disassembled intricate watch mechanisms for repairs and maintenance.
- Calibrated timepieces to ensure precision and accuracy in functionality.
- Diagnosed mechanical issues in watches, implementing effective repair solutions.
- Utilized specialized tools such as lathes and screwdrivers for detailed craftsmanship.
- Trained junior watchmakers on best practices for assembly and repair techniques.
- Conducted regular inventory checks, ordering necessary parts and supplies to maintain optimal workshop efficiency.
- Resolved complex technical issues through comprehensive troubleshooting methods, identifying root causes and implementing effective solutions.
- Utilized effective time management strategies, prioritizing tasks and managing workload efficiently to meet or surpass deadlines consistently.
- Maintained a clean and organized workspace, ensuring efficient workflow and proper care of delicate components.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a commitment to teamwork and shared success.
- Verified final repair quality by using meters to test functionality of various parts of finished timepieces.
- Completed basic watch adjustments and replaced bands.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Spirit Halloween Super Store
Bethel Park, PA
08.2021 - 10.2021
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained accurate inventory records, ensuring stock availability and minimizing discrepancies.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Collaborated with team members to achieve daily sales goals, fostering a cooperative work environment.
- Resolved customer inquiries and issues promptly, contributing to positive feedback and repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associates Degree in Corporate Management - Business Management
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Bethel Park Highschool
Bethel Park, PA06-2022
Skills
- Service excellence
- Retail operations
- Sales/Business acumen
- Results-oriented work ethic
- Revenue growth methods
- Coaching and guidance
- Account relationship development
- Asset verification audits
- Client acquisition
- Talent acquisition
- Lead generation and outreach
- Data analysis
- Sales team development
Accomplishments
- Achieved a 56.26% increase in close rate by effectively retraining and enforcing business practices and sales strategies that I assisted in devolving in the West Mifflin, PA location.
- Assisted in the retraining of four additional stores and their management in West Virginia and Maryland.
- Achieved a 36.32% increase in close rate by effectively retraining and enforcing business practices and sales strategies that I assisted in developing in the Bridgeville, PA location.
- Received multiple sales awards and contest payouts throughout my tenure with Portables.
- Lead multiple district and market-wide presentations to train other managers on my sales strategies and new company protocols.
Timeline
Retail Sales Manager
Portables
08.2024 - Current
Retail Sales Consultant
Portables
10.2023 - 08.2024
Door-to-Door Sales Representative
WQED Multimedia
08.2023 - 10.2023
Door-to-Door Construction Sales Representative
Home Genius Exteriors
04.2023 - 08.2023
Sales Associate
Grabango
04.2023 - 07.2023
Door-to-Door Sales Representative
Elite Visionary
02.2023 - 04.2023
Watchmaker/Sales Associate
Dakota Watch Company
09.2022 - 02.2023
Sales Associate
Spirit Halloween Super Store
08.2021 - 10.2021
Associates Degree in Corporate Management - Business Management
Community College of Allegheny County
High School Diploma -
Bethel Park Highschool
Sales Excellence
- Top Performer – Business Voice Sales (District-Wide, December 2023):
Recognized for closing the highest number of business voice accounts across the entire district. - Top Performer – Consumer Voice Sales (District-Wide, December 2023):
Led the district in total voice line sales, demonstrating strong consultative selling and customer needs analysis. - Top Performer – Data Sales (District-Wide, December 2023):
Achieved the highest volume of data product sales, showcasing deep product knowledge and customer engagement skills. - Monthly Manager Performance Bonuses:
Earned multiple performance-based bonuses tied to exceeding monthly goals in key metrics tied to the volume sold and close rate percentage.