DRAGAN VASILJEVIC
Brookfield,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior Client Consultant
U.S. Bank
Brookfield, WI
06.2023 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Built and maintained portfolio of loans to meet established goals and objectives.
Assistant Manager
3rd St Market Hall
Milwaukee, WI
08.2022 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Service Advisor
Lake Auto Group
09.2021 - 05.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using knowledge of products and services to sell or provide in-depth information about available parts and service options to customers
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customers and processing their payments
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Account Executive/Advertisement Sales
Roc Ventures
03.2021 - 09.2021
- Communicating with clients and gathering information about companies business objectives within the local areas
- When meeting with a potential client, presenting information about all of the advertising services that are offered
- Setting up appointments with either new or existing clients to give tours of the property with examples of current partnership and new advertising opportunities
- Providing a powerpoint document with ROC Ventures’ goals, attendees, upcoming businesses being built or developed and package details and pricing based on what the client may be interested in.
Retail Relationship Banker
BMO Harris Bank
09.2019 - 02.2021
- Assist customers daily in opening and closing accounts, and cross-sell related products such as overdraft protections
- Help customers with tasks such as resolving account issues, putting in special account instructions, making wire and telephone transfers and handling stop payments
- Meet with manager to set and exceed goals weekly
- Help customers understand what is happening with their money and feel confident with the banks ability to help
- Take over bank teller duties when needed, maintaining top quality in front-line coverage
- Maintain a professional appearance and behavior for customers at all times
Bartender
Dingers Pub/Victory Hospitality Group
12.2018 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Manage strict beverage control
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained full knowledge of beverage list and promotions
- Close bar and help bar backs to cleanliness and restock of bar
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction
- Communicated product knowledge to facilitate guest decision making
- Handling customer and providing solutions
- Overseeing day-to-day operations such as maintenance; cleanliness and efficiency
- Monitor and report on revenue and cash flow
- Work with ownership and upper management to assess and improve procedures and policies
- Maintained all sanitation procedures and food safety guidelines
Finance Manager
Wilde Honda
04.2018 - 12.2018
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Provide expertise on aftermarket products - warranties and maintenance products
- Securing competitive interest rates and financing programs
- Complying with federal and state financing and registration regulations
- Training sales team with market rates, regulations and service programs
- Proactively identified solutions for customers experiencing credit issues.
Finance Manager
All-Star Honda
08.2017 - 03.2018
Finance Manager
Russ Darrow
04.2016 - 07.2017
Store Manager
Mattress Firm
09.2014 - 04.2016
Education
Diploma -
High School Diploma -
GREENFIELD HIGH SCHOOL
06.2011
Skills
- Excellent Customer Service and Assistance
- Exceptional Communication Skills
- Client Development and Retention
- Product and Service Knowledge
- Sales Expertise
- Upselling Techniques
- Automotive Knowledge
- Staff Development and Management
- Time Management
- Event Support
Timeline
Senior Client Consultant
U.S. Bank
06.2023 - Current
Assistant Manager
3rd St Market Hall
08.2022 - Current
Service Advisor
Lake Auto Group
09.2021 - 05.2022
Account Executive/Advertisement Sales
Roc Ventures
03.2021 - 09.2021
Retail Relationship Banker
BMO Harris Bank
09.2019 - 02.2021
Bartender
Dingers Pub/Victory Hospitality Group
12.2018 - 03.2020
Finance Manager
Wilde Honda
04.2018 - 12.2018
Finance Manager
All-Star Honda
08.2017 - 03.2018
Finance Manager
Russ Darrow
04.2016 - 07.2017
Store Manager
Mattress Firm
09.2014 - 04.2016
Diploma -
High School Diploma -
GREENFIELD HIGH SCHOOL