Dragana Plackov
Burien,WA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pro Quality CT Construction
03.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained databases to track and record customer data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Nurse Assistant
Seattle Children's Hospital
07.2020 - Current
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
Front Desk Agent
Hotel Interurban
01.2020 - 03.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Education
Bachelor of Science - Business Administration And Human Resource
Bryan University
Tempe, AZ05.2024
High School Diploma -
Highline High School
Burien, WA06.2020
Skills
- Customer Service
- Data Entry
- Office Administration
- Microsoft Word
- Microsoft Excel
- Administrative Support
Languages
Serbian
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Administrative Assistant
Pro Quality CT Construction
03.2022 - Current
Nurse Assistant
Seattle Children's Hospital
07.2020 - Current
Front Desk Agent
Hotel Interurban
01.2020 - 03.2021
Bachelor of Science - Business Administration And Human Resource
Bryan University
High School Diploma -
Highline High School
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