Drake Carrier
Columbus
Summary
Dynamic Internal Sales Representative with a proven track record at Nationwide Financial Services, excelling in customer service and issue resolution. Recognized for enhancing operational efficiency through innovative solutions, including a paperless initiative. Strong communicator and problem solver, adept at fostering client relationships and driving business growth.
Overview
4
4
years of professional experience
Work History
Internal Sales Representative
Nationwide Financial Services
Columbus
04.2023 - Current
- Handled questions concerning rates, availability, and item features.
- Facilitated cross-departmental coordination to support business objectives.
- Coordinated sessions with financial experts addressing goal-oriented planning.
- Clarified key aspects of annuity policies such as exclusions, riders, income options, coverage specifications and values.
- Ensured quick resolution of customer inquiries related to finance products.
- Spearheaded initiatives for docusign forms, reducing expenses by eliminating paper document dispatch.
- Led the team to outstanding performance in associate behavior metrics, indicating high customer service standards.
- Earned recognition as a finalist in Nationwide Care Matters Presentations two times, proving skillful management of challenging scenarios.
REGIONAL REPRESENTATIVE
Captain Can
Columbus
08.2022 - 04.2023
- Door to door sales to bring on new clients
- Social media marketing to grow Captain Can market share
- Schedule appointments to develop routes for cleanings
- Preform cleanings of residential trashcans
- Attend festivals and conventions to grow Captain Cans brand
- Managing customer interactions and resolving issues that clients brought to my attention
SECURITY GUARD
Standard Hall
Columbus
04.2022 - 08.2022
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations
- Provided employees and visitors with proper company-issued identification, maximizing security
SOUS CHEF
The Locust Table
Powell
01.2021 - 08.2022
- Assisted executive chef with kitchen operations and preparation
- Prepared and cooked foods of all types for special guests or functions
- Hired and coached new personnel in restaurant and kitchen standards
- Guided kitchen personnel in line cooking, food preparation and dish plating
- Estimated production needs and communicated to kitchen personnel
- Checked quality of raw and cooked food products to meet standards
Education
B.A. - COMMUNICATIONS
The Ohio State University
Columbus, OH05.2021
High School Diploma -
Olentangy Liberty
Powell, OH04.2019
Skills
- People Skills
- Problem Solving
- Self Motivation
- Communication Skills
- Customer Service
- Computer Proficiency
- Issue resolution
Accomplishments
- 2-time Finalist in the Nationwide Care Matters Presentations
- Lead team is associate behavior score
- One of a few leaders on team for docu-sign forms
Timeline
Internal Sales Representative
Nationwide Financial Services
04.2023 - Current
REGIONAL REPRESENTATIVE
Captain Can
08.2022 - 04.2023
SECURITY GUARD
Standard Hall
04.2022 - 08.2022
SOUS CHEF
The Locust Table
01.2021 - 08.2022
B.A. - COMMUNICATIONS
The Ohio State University
High School Diploma -
Olentangy Liberty
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