Drake Greer
Chicago,IL
Summary
Educated Customer Service Lead with great coaching, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations.
Overview
9
9
years of professional experience
Work History
Retail Store Lead
Food4Less
Chicago, IL
11.2020 - 07.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Hotel Housekeeper
Hilton
Chicago, IL
04.2018 - 11.2020
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Swept, scrubbed and polished floors with mops and brooms.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
Custodian
Jewels Osco
Chicago, IL
12.2015 - 04.2018
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Moved equipment and furniture to thoroughly clean space.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Education
High School Diploma -
Team Englewood High School
Chicago, IL06-2015
Skills
- Guest Services
- Cash Handling
- Customer Service
- Customer Satisfaction
- Facility Maintenance
- Hazardous Chemicals Handling
- Minor Repairs
- Cleaning and Sanitizing
- Time Management
- Attention to Detail
- Excellent communication skills
- Crew Supervision
Timeline
Retail Store Lead
Food4Less
11.2020 - 07.2024
Hotel Housekeeper
Hilton
04.2018 - 11.2020
Custodian
Jewels Osco
12.2015 - 04.2018
High School Diploma -
Team Englewood High School