Summary
Overview
Work History
Education
Skills
Timeline
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Haley Gollnick

Columbus,Ohio

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Retail Store Manager

ASE Tea Company
09.2022 - Current
  • Watching and task designating to staff to ensure fast,efficient and friendly service to customers.
  • Planning, writing and posting schedules.
  • Managed store organization, maintenance, and purchasing functions.
  • Professionally handled customer service concerns and resolving issues
  • Multi POS system management
  • Documenting, and effectively communicating concerns regarding issues with the physical space to the property owner.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.

Prep Cook

Kitchen Social
08.2021 - 09.2022
  • Trained and assisted new kitchen staff members.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Identified inefficiencies leading to improved productivity.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Barista

ASE Tea Company
01.2021 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Water Safety Instructor

District 196
04.2018 - 04.2020
  • Instructing swimming techniques to students with varied abilities
  • Assessing the progress of students and adjusting accordingly
  • Creating lesson plans that work with students with language barriers
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Followed federal and state water safety rules throughout activities.

Education

Dublin Coffman

Skills

  • Guest services
  • Strong Multi-Tasking
  • Effective communication
  • Thrives in independent and team environment
  • Advertising and Marketing
  • Friendly and Outgoing
  • Merchandise Strategizing
  • Sales Analysis
  • Conflict resolution and problem solving
  • Profit and Loss Management
  • Shift Scheduling
  • Sales Leadership

Timeline

Retail Store Manager

ASE Tea Company
09.2022 - Current

Prep Cook

Kitchen Social
08.2021 - 09.2022

Barista

ASE Tea Company
01.2021 - 08.2021

Water Safety Instructor

District 196
04.2018 - 04.2020

Dublin Coffman

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Haley Gollnick