Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Certification
Student Pilot
Languages
Timeline
Generic

Drake Harrison

Menifee,CA

Summary

I am a 20-year-old college freshman at Mt. San Jacinto College, concurrently pursuing my student pilot training. In high school, I maintained Honor Roll status and completed two years of Culinary classes. My core values revolve around treating people kindly, making them feel at home, heard, and valued. My goal is to create positive experiences for those around me. In my role as a Shift Leader at Fire House Subs, I've demonstrated excellence in supervising and leading shifts, ensuring smooth operations, and maintaining strict adherence to health and safety standards. I have proactively prepared the store and overseen health inspections, and have consistently achieved high scores. My focus is on cultivating an environment of respect and customer-centricity, resulting in consistently high customer satisfaction. Additionally, I collaborate closely with management to enhance operational efficiency and streamline workflows. As an engaging and personable coach and employee trainer, I effectively maximize team productivity and have been consistently recognized for my hard work, attention to detail, and goal achievement. I handle team needs with forward-thinking strategies and maintain a strong focus on daily requirements. My well-coordinated planning skills allow me to manage schedules and workflows effectively to meet business demands. With 1 year of experience in the food industry, I have established myself as a reliable Shift Leader, excelling as a motivational leader who effectively communicates duties and tasks. My dedication lies in providing the highest standard of service while creating a warm and welcoming environment for customers

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Firehouse Subs
05.2022 - Current
  • I have been in charge of training all new employees arriving at the store and helping them adapt and become comfortable and knowledgeable of all procedures and responsibilities in correlation with the store
  • I have learned how to treat customers with respect and how to make them feel welcome, heard, and always with the hope of having them leave the store satisfied.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supervise and lead shifts, ensuring smooth operations and adherence to health and safety standards.
  • Proactively prepare the store for health inspections, consistently achieving high scores.
  • Cultivate an environment of respect and customer-centricity, resulting in high customer satisfaction.
  • Collaborate with management to improve operational efficiency and workflow.

Courtesy Clerk

  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Courtesy Clerk

Stater Bros Markets Inc
06.2021 - 05.2022
  • I worked at stater bros for over 8 months and learned patience with customers and how to be social and welcoming to those that enter the store.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.

Education

MBA - Business

Mt San Jacinto Community College District,
Menifee, Temecula, CA
06.2025

Private Pilot -

FLY EFI
Temecula
12.2023

High School Diploma -

Temecula Valley High School
Temecula, CA
06.2021

Skills

  • Food Handlers Card
  • Aloha POS (More than 1 year)
  • Staff Training
  • Cash Handling
  • Cooking Experience
  • Quality Standards
  • POS Deletions
  • Issue Resolution
  • Training Assistance
  • Troubleshoot Service Issues
  • Food Safety
  • Culinary Experience
  • Food Preparation
  • Food Handling

Additional Information

  • Authorized to work in the US for any employer

Affiliations


  • EAA ( Experimental Aircraft Association)
  • Young Eagles
  • IJA (International Jet Aviation)


Certification

Food Handlers Card

Student Pilot

 

I've been immersed in the world of aviation since my earliest days, practically learning to fly as soon as I could breathe. Growing up around seasoned pilots, I absorbed invaluable knowledge and insights from them. Now, I'm steadily progressing toward obtaining my Private Pilot License, which I anticipate achieving in the coming months. Aviation has always been more than a passion; it's my life's calling.

My journey in aviation has instilled in me a diverse set of essential skills. From the art of multitasking under pressure to the unwavering commitment to follow instructions meticulously, I've honed these abilities through countless experiences in the cockpit. Aviation has not only shaped my skills but also my character, driving me to constantly seek excellence and precision in everything I do.

Languages

American Sign Language
Limited Working

Timeline

Shift Leader

Firehouse Subs
05.2022 - Current

Courtesy Clerk

Stater Bros Markets Inc
06.2021 - 05.2022

MBA - Business

Mt San Jacinto Community College District,

Private Pilot -

FLY EFI

High School Diploma -

Temecula Valley High School
Drake Harrison