Drake Jacobson
Burbank,CA
Summary
Dynamic retail professional with extensive experience at Smart And Final, excelling in customer service and merchandising. Forklift certified, adept at shipment receiving and proficient in POS systems. Recognized for problem-solving abilities and commitment to enhancing customer satisfaction, contributing to a seamless shopping experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Worker
Smart And Final
09.2021 - Current
- Worked in multiple departments including Dairy, deli, bakery, produce, freezer, receiving, merchandising, register.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Forklift certified and received pallets from delivery trucks, also experienced with electric and manual pallet jacks.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered questions about store policies and addressed customer concerns.
Landscaper
Mikes Landscaping
05.2020 - 09.2020
- Installed lights, sprinklers and other outdoor features based on requirements.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Coordinated with other landscaping professionals to improve outdoor areas.
Education
High School Diploma -
Monterey High School
Burbank, CA05.2020
Skills
- Register operation
- Order processing
- Store maintenance
- Payment processing
- Merchandising expertise
- Shipment receiving
- Point of sale systems
- Cash handling accuracy
- Problem-solving
- Customer assistance
- Customer service
- Inventory control
Certification
Forklift certified
Timeline
Retail Worker
Smart And Final
09.2021 - Current
Landscaper
Mikes Landscaping
05.2020 - 09.2020
High School Diploma -
Monterey High School
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