Drake Jones
Orlando,FL
Summary
An efficiency and detail-oriented litigation support clerk/part-time graduate student with training in both human resources and customer service, who is currently looking for a full-time position in the HR field.
Overview
8
8
years of professional experience
Work History
Litigation Support Clerk
Rumberger, Kirk & Caldwell
01.2023 - Current
- Helped with onboarding process for potential litigation support clerks by assisting office administrator in scheduling interviews
- Interviewed with potential litigation support clerk candidates
- Helped decide which practice group new litigation support clerks would fit best with
- Created Legal documentation directly for attorneys that are used during Pre-Trial and Trial Process
- Ensured confidential document security by organizing and appropriately naming incoming documents into filing system
- Supported attorneys and paralegals by accurately processing invoices
- Packaged and sent out subpoenas
- Investigated via phone call, status of said subpoenas
- Sent out service bills to clients
- Spell checked documents
Customer Service Representative
Lowes Home Improvment
07.2020 - 01.2023
- Earned "Cashier of the Month" award by selling product warranty plans
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sandwich Artist
Subway
09.2018 - 08.2019
- Served over 100 customers per shift
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Balanced managing numerous online orders while serving in-person customers
Volunteer
Calvary's Angel Attic
01.2016 - 04.2019
- Assisted senior customers with loading and unloading merchandise and donations
- Inventoried and stocked incoming donations
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Master of Public Administration - Human Resources Management
Marshall University
Huntington, WV12.2025
Bachelor of Arts - Political Science
University of Central Florida
Orlando, FL12.2022
High School Diploma -
Riverview High School
Riverview, FL05.2019
Skills
- Administrative Support
- Job Applicant Interviews
- Eligibility Requirements
- Attention to Detail
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Google Docs
Accomplishments
- Awarded and maintained the Florida Bright Futures scholarship for academic achievement
- Named Lowe's Cashier of the Month at stores 1911 and 1161 a total of five times
- Earned a Bachelor of Arts in Political Science at the University of Central Florida
Timeline
Litigation Support Clerk
Rumberger, Kirk & Caldwell
01.2023 - Current
Customer Service Representative
Lowes Home Improvment
07.2020 - 01.2023
Sandwich Artist
Subway
09.2018 - 08.2019
Volunteer
Calvary's Angel Attic
01.2016 - 04.2019
Master of Public Administration - Human Resources Management
Marshall University
Bachelor of Arts - Political Science
University of Central Florida
High School Diploma -
Riverview High School
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