Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Drake Laughlin

Sherwood,OR

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and detail. Good at troubleshooting problems and building successful solutions.

Overview

9
9
years of professional experience

Work History

Senior Racker

Pioneer Metal Finishing
Tualatin, Oregon
10.2024 - Current
  • Inspected incoming products for quality and accuracy before racking them.
  • Racked different parts and components from various companies.
  • Collaborated with team members to ensure timely product processing and shipping, while maintaining quality.
  • Operated equipment to efficiently rack products in warehouse environment.
  • Assisted in training new staff on safe racking procedures and equipment use.

Forklift Operator

FedEx
Ogden, Utah
06.2024 - 10.2025
  • Operated forklifts to transport materials within the warehouse efficiently.
  • Operated palletizing machinery to stack products efficiently.
  • Followed safety guidelines to minimize risks during warehouse operations.
  • Organized various-sized boxed products onto pallets to be shrink-wrapped and shipped.

Receptionist // Invoice Representative

Davinci Virtual
Salt Lake City, UT
04.2022 - 09.2023
  • Routed messages, coordinated appointments, and directed personnel to various departments.
  • Directed numerous calls per day to appropriate recipients using multi-line systems.
  • Recorded inquiries, complaints, and comments as well as action taken.
  • Worked with 2,000+ clients and their customers, answering questions regarding company and policies.
  • Verified accuracy of billing data and revised errors.
  • Answered email or telephone inquiries regarding rates, routing, and procedures.

Agent

Litigation Practice Group
Las Vegas, NV
11.2021 - 03.2022
  • Leveraged technical knowledge to diagnose and troubleshoot issues.
  • Answered questions and provided education on complex issues, self-resolution techniques, and value-added services.
  • Supported clients by accurately interpreting laws, rulings, and regulations.

Shop Clerk

Gourmet Vapor
Ogden, UT
01.2021 - 10.2021
  • Increased per-customer revenue by promoting service plans and cross-selling related items.
  • Uphold presentation standards by keeping the store organized, stocked, and clean.
  • Enhanced customer loyalty by connecting guests with store programs and special events.
  • Informed customers of promotions and special offers to increase sales.

Call Center Agent

Focus Services
Roy, UT
03.2017 - 08.2020
  • Offering actionable solutions for customer concerns by following internal database prompts and company scripts.
  • Met inbound customer needs while maintaining strict performance targets.
  • Answered incoming calls, chat messages, and email communications to handle product and client concerns.
  • Completed high volume of inbound and outbound calls within deadlines.
  • Navigated multiple computer applications while conversing with customers.

Education

High School Diploma -

George Washington High School
Ogden, UT
01.2013

Skills

  • Microsoft Office
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Scheduling
  • Data entry
  • Managing inbound and outbound calls

Languages

English, Native

Timeline

Senior Racker

Pioneer Metal Finishing
10.2024 - Current

Forklift Operator

FedEx
06.2024 - 10.2025

Receptionist // Invoice Representative

Davinci Virtual
04.2022 - 09.2023

Agent

Litigation Practice Group
11.2021 - 03.2022

Shop Clerk

Gourmet Vapor
01.2021 - 10.2021

Call Center Agent

Focus Services
03.2017 - 08.2020

High School Diploma -

George Washington High School

Similar Profiles

CREATE PROFILE