Drake Miller
Philadelphia,PA
Summary
Accomplished Assistant Store Manager with 9 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement merchandising. Extensive experience in inventory management and shipment processing.
Overview
19
19
years of professional experience
Work History
Assistant Manager
7-11
Philadelphia
10.2020 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Store Manager
One Dollar Zone
Philadelphia, PA
08.2018 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant manager/manager
rite aid
various locations
04.2006 - 05.2017
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Stocked and replenished merchandise according to store merchandising layouts.
Education
High School Diploma - undefined
Benjamin Franklin high school
broad and green st1996
Skills
- Customer-oriented
- Active listening skills
- Retail sales
- Computer literate
- POS systems knowledge
- Merchandising
- Upselling techniques
- Stocking
- Skilled problem solver
- Shipment processing
- Personable
- Motivated team player
- Natural leader
Timeline
Assistant Manager
7-11
10.2020 - 04.2025
Store Manager
One Dollar Zone
08.2018 - 03.2020
Assistant manager/manager
rite aid
04.2006 - 05.2017
High School Diploma - undefined
Benjamin Franklin high school