Drake VanWormer
Laingsburg,MI
Summary
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Overview
3
3
years of professional experience
Work History
Beach Technician
TTC Beaches
05.2023 - Current
- Rolling and unrolling hoses to help pull sand down to a beach
- Lifting heavy equipment that was required to help put a beach in
- For example Pumps, Hoses, Wood, and some kind of fabrics
- Working at TTC taught me hard work and dedication
- It also helped with time management and problem solving
- Each job was on a strict schedule so if anything messed up or went wrong we would have to problem-solve and come up with solutions on a fly to fit into the time allotment
- Assisted customers in diagnosing issues remotely, providing expert guidance on necessary repairs or replacements.
- Educated clients on proper maintenance techniques, extending the lifespan of their beaches and reducing service requests.
Outside Guest Services
Hawk Hollow Golf Properties
07.2021 - 11.2023
- Worked hours outside helping customers find where to go and helped bring their bags and oddities to their carts
- Helped and talked to all customers that would come in to golf at the course
- Also helped answering phone calls and setting up tee times in the pro shop
- Working at Hawk taught me to stick to a strict schedule to set up for outings and other events
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Education
High school -
Perry Highschool
Perry, MI05.2022
Skills
- Customer service
- Guest services
- Always on Time
- Hardly misses any work
- Heavy Lifting
- Hardworking
- Training and mentoring
- Answering phone calls
- Complaint Handling
- Greeting customers
- Customer service standards
- Processing payments
2021 greater lansing all conference second team for soccer
Won the award by being dedicated to be the best player I could. Strived to not only make myself better but every teammate around me better. I took extra time to stick around and help my other teammates after practice or even before.
Timeline
Beach Technician
TTC Beaches
05.2023 - Current
Outside Guest Services
Hawk Hollow Golf Properties
07.2021 - 11.2023
High school -
Perry Highschool
Similar Profiles
Sakib Uddin ShikderSakib Uddin Shikder
Treasurer at TTC Debating Club of TTC SylhetTreasurer at TTC Debating Club of TTC Sylhet
Shukura MasonShukura Mason
Streetcar Operator at TTCStreetcar Operator at TTC
Sidharth RangaSidharth Ranga
Community Safety Ambassador at TTCCommunity Safety Ambassador at TTC