Drake VanWormer
Hawk Hollow Golf Properties
Laingsburg,MI
5
years of professional experience
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Work History
Warehouse Worker
11 Months- Managed inventory organization to enhance storage efficiency.
- Operated forklifts and pallet jacks for efficient material handling.
- Conducted quality checks on incoming and outgoing shipments.
- Collaborated with team members to optimize workflow processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30-50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Outside Guest Services
5 Years 3 Months- Assisted customers outdoors by guiding them to their destinations and transporting their bags and items to carts.
- Engaged with all customers arriving at the golf course to enhance their experience.
- Answered phone calls and coordinated tee times in the pro shop to streamline customer service.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Also helped answering phone calls and setting up tee times in the pro shop
- Working at Hawk taught me to stick to a strict schedule to set up for outings and other events
- Supported team members by offering constructive feedback and coaching.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Beach Technician
1 Year 4 Months- Rolled and unrolled hoses to effectively manage sand distribution on beaches
- Lifting heavy equipment that was required to help put a beach in
- For example Pumps, Hoses, Wood, and some kind of fabrics
- Working at TTC taught hard work and dedication
- It also helped with time management and problem solving
- Navigated strict schedules by quickly identifying and resolving issues to maintain workflow
- Assisted customers in diagnosing issues remotely, providing expert guidance on necessary repairs or replacements.
- Educated clients on proper maintenance techniques, extending the lifespan of their beaches and reducing service requests.
Education
High school
Skills
Customer service
Guest services
Complaint handling
Processing payments
Training and mentoring
Heavy lifting
Answering phone calls
Work schedule adherence
Equipment handling
Customer issue resolution
Can operate a forklift
Can use a pallet jack
Timeline
Warehouse Worker
Franks Shanks
11.2025 - CurrentRead More
Beach Technician
TTC Beaches
05.2023 - 09.2024Read More
Outside Guest Services
Hawk Hollow Golf Properties
07.2021 - CurrentRead More
Perry Highschool
High school
Read More
2021 greater lansing all conference second team for soccer
Won the award by being dedicated to be the best player I could. Strived to not only make myself better but every teammate around me better. I took extra time to stick around and help my other teammates after practice or even before.