Drake Viers
West Jordan,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Through retail experience, I've developed skills that can be transferable to any departments or businesses.
Overview
5
5
years of professional experience
Work History
Union Benefits Specialist
AO Globe Life
03.2023 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.4
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
Fulfillment Team Leader
Target
07.2022 - 02.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize success.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Created and distributed monthly and annual reports to management regarding team performance.
- Oversaw teams of around 30 individuals during peak business time consistently.
Closing Team Leader
Target
01.2021 - 07.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Strategized with Store Director and other Executive Leaders to drive sales via resets and various projects.
- Verified shift sales with cash count and drawer balancing.
- Implemented new strategies to improve employee work.
- Monitored team operations and workflow during busy periods, making adjustments to assist in areas with low staffing.
- Oversaw entire store operations, leading a team of over 40 through successful closing procedures
Delivery Driver
Jimmy Johns Gourmet Subs
01.2020 - 09.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Collected and recorded customer payments with accuracy.
Education
High School Diploma -
Center-Point-Urbana High School
Center Point05.2018
Skills
- Leadership Skills
- Problem Solving Skills
- Customer Service Skills
- Management Skills
- Interpersonal Skills
- Product Promotion Skills
- Teamwork and Collaboration Skills
- Attention to Detail
- Work Planning and Prioritization
- Relationship Building
Languages
Spanish
Limited Working
Timeline
Union Benefits Specialist
AO Globe Life
03.2023 - Current
Fulfillment Team Leader
Target
07.2022 - 02.2023
Closing Team Leader
Target
01.2021 - 07.2022
Delivery Driver
Jimmy Johns Gourmet Subs
01.2020 - 09.2020
High School Diploma -
Center-Point-Urbana High School
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