Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

CHA'NNEL NORRIS

Birmingham,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

AO Globe Life
10.2024 - Current
  • Provide insurance purchasing advice to clients.
  • Provide good customer service to maintain and retain my client base.
  • Expanding customer base.
  • Maintain electronic and paper records.
  • Assist clients with claims process.
  • Remote

Cosmetologist

Self Employed Services
11.2016 - Current
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Managed basic bookkeeping, filing and maintaining clients' records.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Performed rejuvenation techniques on all types of skin and hair.
  • Ordered, displayed and maintained supplies.
  • Trained or supervised other hairstylists, hairdressers and assistants.

Expert Collector / Negotiator FCIII

T-Mobile US / Financial Care
04.2009 - 07.2015
  • Nationally Ranked Top 10% Performing Rep Continuously
  • National #1 Ranked Rep of the month for Most $Dollars$ Collected
  • Selected to Test/Collect Data for Pilot Programs/Systems, Worked Various Positions (Ex. Trainer/Coach/Floater)
  • Participated in several Focus Groups with Local and Top T-Mobile Executives (CTO, COO, VP of Tech/Marketing/Strategy/Finance/Development/Communications/Sales, CEO) to collaborate and share data for smart company investing
  • Proactively Created an Effective Action Plan by Benchmarking and used the Bell Curve System to ensure I am Maintaining a Top Performing Ranking.
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.

Executive Secretary Homeland Security Task Force

Jefferson County Emergency Management Agency
03.2006 - 04.2009
  • Region 7 Homeland Security Task Force Executive Secretary Duties: Organized Monthly Meetings to Develop Annexes used to Maintain Existing Plans and Monitored Progress (found ways to keep minds of committee members focused on their purposes/objectives) , Secured Venues, Arranged Meeting Floor Plan, Ensured Proper Equipment / Tools / Supplies were on hand, Provided Lunch, Created Meeting Agendas, Took Meeting Minutes, Generated all Notifications, Minutes or Relevant Information to members
  • Sole responsible for actively maintaining JCEMA's important emergency contact list which consists of all School Systems (Superintendents, Principals, Teachers), Elected Officials (Mayors, Fire/Police Chiefs, Commissioners, Council Members, Senate/Congress Reps, etc.), Department Heads (Public Works, Engineering, Public Health, Non-Profits, etc.), Media, State Officials and etc
  • Dispatcher to the Emergency Operation Center when activated which consist of filtering calls, media control, providing timely accurate info to public, and routing proper calls to the appropriate person
  • Maintained Agency's Inventory (Office/Kitchen Supplies, Bunk Rooms, EOC)
  • Planning Committee Member of Community Awareness Day (5,000+ attendance yearly)

Education

Cosmetology

Aveda Institute Birmingham
Birmingham, AL

Biology / PreMed

Tuskegee University
Tuskegee, AL
01.2003

Skills

  • Maintain a Positive Attitude
  • Work Efficiently Under Pressure, Fast Paced, and Constant Interrupted Environments
  • Reflective listening
  • Performance management
  • Training leadership
  • Reliable & trustworthy
  • Critical thinking
  • Organizational skills
  • Relationship building

Certification

  • FEMA-Emergency Management Institute | Emmitsburg, MD | 04/2009
  • IS-15.B Special Events Contingency Planning for Public Safety, IS-700 National Incident Management System, IS-100 Incident Command System, IS-27 Orientation to FEMA Logistics, IS-241.B Decision Making & Problem Solving, IS-315 CERT Supplemental Training, IS-454 Fundamentals of Risk Management, IS-775 EOC Management & Operations, IS-802 Emergency Support Functions #2 Communications, IS-29 Public Information Officer Awareness

Community Service

Young Stars AAU, 201 55th St N, Birmingham, AL, 35212, 2016, 2018, Young Stars INC is an innovative, creative, and cutting edge 501(c)(3) nonprofit organization that exist to organize, primarily through the vehicle of athletics, a positive academic environment contributing to an improved quality of life for our area youth and families., Role Overview:, Manage, lead, coach, and inspire., Maintain positive relationships., Research, identify & schedule ideal programs., Negotiate event contracts., Collaborate closely with others to ensure camps run smoothly., Provide oversight and support for management., Manage and resolve escalated issues that may occur., Actively pursue personal and professional growth., Develop fundraising projects

Timeline

Licensed Insurance Agent

AO Globe Life
10.2024 - Current

Cosmetologist

Self Employed Services
11.2016 - Current

Expert Collector / Negotiator FCIII

T-Mobile US / Financial Care
04.2009 - 07.2015

Executive Secretary Homeland Security Task Force

Jefferson County Emergency Management Agency
03.2006 - 04.2009

Biology / PreMed

Tuskegee University

Cosmetology

Aveda Institute Birmingham

Similar Profiles

CREATE PROFILE