Tracy Lazorick
Mannington
Summary
I'm very goal oriented and appreciate working with others that share my enthusiasm. I am available to work, any day, any shift remotely. I strive to go above and beyond for my bosses. I ask questions when necessary and am always happy to share my knowledge with others. The reputation of the company I work for is important to me. I have been told that communication skills and positivity are some of my best assets. I feel l I would be an asset to your company and am really looking forward to the future.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Tranzact Insurance Solutions
Beckley
2023.06 - 2025.02
- Maintained accurate records of client information including contact details and policy changes while maintaining HIPAA.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Responded to customer inquiries and problems to promote great service.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns. Education was a main component of the job. Sales are important but only after ethics.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Took the time to compare policies and the things needs that we're important to them.
- Potentially saved the money where possible and ensured that their specific needs were included in the policy I suggested for them.
- Returned calls in a timely manner so that any issue could be resolved as soon as possible.
- Checked doctors and prescriptions to ensure that the plan they chose would include the Drs in the network and the prescriptions on the formulary.
Customer Service Representative
T-TECH
Morgantown
2023.07 - 2024.02
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries in a professional and timely manner while providing accurate information regarding products and services.
- Focused one finding a solution in one call and educating clients on their best options.
- Deescalate situations as I worked with Bank of America dealing with client finances.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted clients on navigating the mobile app.
Dental Hygienist
John Byers, DDS
Grafton
2001.03 - 2008.02
- Scheduled patients recall and helped explain cost and insurance.
- Took necessary radiographs and intra-oral photos
- Educated patients on every aspect of dental care.
- Preformed prophylaxis, deep cleanings, sealants, charting, cancer screenings, education, and formed lasting professional relationships with coworkers and patients.
- Informed Dr of my findings and communicated any further needs that I felt were important.
- Made patients feel at ease (children and adults) in a stressful situation.
Education
Associate of Science - Dental Hygiene
West Liberty University
West Liberty, WV2002-05
High School Diploma -
North Marion High School
Farmington, WV2000-05
Skills
I'm a reliable, hardworking individual I'm self motivated but can also can be a team player I am good with time management and communication I have excellent people skills and have a positive attitude that I try to use to make work a positive experience while accomplishing our goals I am professional and very fast learner I value honesty, dedication, and dependability Integrity is the most important characteristic to me
Certification
- I am a Registered dental hygienist.
- I am CPR certified.
- I still have a license to sell insurance.
Timeline
Customer Service Representative
T-TECH
2023.07 - 2024.02
Licensed Insurance Agent
Tranzact Insurance Solutions
2023.06 - 2025.02
Dental Hygienist
John Byers, DDS
2001.03 - 2008.02
Associate of Science - Dental Hygiene
West Liberty University
High School Diploma -
North Marion High School