Draven Rodriguez

Fish City Grill

San Antonio, TX

08.2023 - 07.2024

Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Served as point-of-contact for resolving guest complaints or special requests.
Assisted other departments when needed such as bussing tables or delivering food orders.
Contributed to team efforts by accomplishing related tasks as needed.
Greeted guests and gathered information to seat groups or place on waitlist.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Notified server after seating parties in section to facilitate prompt service.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.