Dray Norwood
Milwaukee,WI
Summary
Ability to analyze data. I use DMS to look carriers up and see what they have been doing the entire day. Based off my findings I can see if they have sat stationary for a long period of time or take liberty of a long lunch and excessive breaks. Leading to Job Discussions or Days in Court. I look to lead any team that is put in front of me to be the best. My postal years may not match all put my years as a dependable person and a true leader and friend has limitless years of service. As the Head of my household and the Head Football coach of the Washington High school I lead by example and push the team aspect because we are only as strong as our weakest link and when everyone is on the same page success will follow.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
05.2016 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Assistant Football Coach
Wisconsin Lutheran College Warriors
08.2021 - 06.2024
- Scouted opposing teams to help build effective gameplay strategies.
- Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
- Assisted head coach in recruiting talented players, resulting in a stronger roster.
- Improved player skills through personalized training sessions tailored to individual needs.
- Collaborated with coaching staff to develop innovative playbooks, keeping opponents off balance.
- Fostered positive relationships with athletes, promoting teamwork and good sportsmanship.
- Monitored student-athlete academic progress, providing support when needed to maintain eligibility.
- Facilitated communication between coaching staff members, fostering collaboration in decision-making processes.
- Maintained positive community and parent relations to build strong athletic support networks.
Head Football Coach
Washington High School
06.2018 - 08.2021
- Mentored players in their academic pursuits to ensure eligibility requirements were met while promoting personal growth beyond athletics.
- Coordinated effectively with support staff such as athletic trainers, equipment managers, academic advisors, ensuring seamless operation of the football program.
- Improved team performance by implementing innovative and strategic training programs.
- Scheduled and oversaw robust calendar of practices, special events, and conference games.
- Upheld highest standards for maintaining nondiscriminatory practices in player selection.
- Emphasized character development in athletes through teaching responsibility, accountability, hard work, respect for others, leadership skills that extend beyond the field of play.
- Enhanced player skill development with targeted coaching sessions and personalized feedback.
Defensive Coordinator
Milwaukee Vincent High School
06.2017 - 08.2018
- Provided group and individual guidance on sports rules, game strategies and performance principles to achieve winning results.
- Contributed to Number victories by developing strategic defensive game plans and calling plays during game.
- Managed football summer programs, tryouts, practice schedules and routines.
- Directed physical conditioning programs enabling athletes to achieve maximum performance.
- Worked cooperatively with athletic program to provide positive leadership and coaching for team's defensive players.
- Effectively communicated with parents regarding their child''s progress, goals, and any concerns that arose throughout the season.
Mentor
Running Rebels Community Organization
08.2011 - 03.2013
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
Education
Associate of Arts - Commu
University of Wisconsin - Whitewater
Whitewater, WICommunications
University of Wisconsin - Whitewater
Whitewater, WISkills
- Research ability
- Schedule coordination
- Workforce Management
- Customer Service
- Training
- Training programs
- Cross-functional collaboration
- Report writing
- Data entry
- Scheduling and calendar management
- Event coordination
- Conflict resolution
Accomplishments
Assistant Track Coach with Milwaukee Speed Academy
5 state qualifiers Track and Field
Highest ranking office in Wisconsin for 2024 fiscal year
Timeline
Assistant Football Coach
Wisconsin Lutheran College Warriors
08.2021 - 06.2024
Head Football Coach
Washington High School
06.2018 - 08.2021
Defensive Coordinator
Milwaukee Vincent High School
06.2017 - 08.2018
Customer Service Supervisor
United States Post Office
05.2016 - Current
Mentor
Running Rebels Community Organization
08.2011 - 03.2013
Associate of Arts - Commu
University of Wisconsin - Whitewater
Communications
University of Wisconsin - Whitewater
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