Jessica Callies
Iowa City,IA
Summary
Customer-oriented professional with several-years of progressive career, focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Centerryas' Bubbles
Iowa City, IA
02.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Customer Service Representative
OnStar
Iowa City, IA
01.2021 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant
Brightstar Healthcare
Iowa City, IA
05.2021 - 02.2022
- Assisted in the preparation of reports, presentations and correspondence.
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Managed conference room bookings and coordinated catering services as needed.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
Remote Sales Specialist
American Dream Auto Protect
Iowa City, IA
02.2017 - 01.2020
- Maintained accurate records of customer interactions and transactions.
- Provided technical support to customers regarding product features and usage.
- Conducted market research to identify target markets and develop pricing strategies.
- Assisted in the development of promotional materials for new products or services.
Caregiver, Special Needs
Premier Home Health Care Services
Chicago, IL
10.2007 - 10.2017
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Created individualized care plans based on each client's unique needs and abilities.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
Education
Master of Science - Physical Therapy
University of Pennsylvania
Philadelphia, PA02-2007
Skills
- Performance Evaluations
- Employee schedule management
- Complaint resolution
- Positive and Constructive Feedback
- One Call Resolution
- Handling Escalations
- Training programs
- Sales proficiency
- Key Performance Indicators (KPIs)
- Research ability
- Work Prioritization
- Schedule Coordination
- Sales Support
- Complaint Handling
Timeline
Customer Service Supervisor
Centerryas' Bubbles
02.2023 - Current
Assistant
Brightstar Healthcare
05.2021 - 02.2022
Customer Service Representative
OnStar
01.2021 - 10.2024
Remote Sales Specialist
American Dream Auto Protect
02.2017 - 01.2020
Caregiver, Special Needs
Premier Home Health Care Services
10.2007 - 10.2017
Master of Science - Physical Therapy
University of Pennsylvania