Draya Scott
Dallas,TX
Summary
Experienced with managing guest orders and providing high-quality service in fast-paced environments. Utilizes strong multitasking abilities to ensure timely and accurate delivery of beverages. Track record of maintaining professional demeanor and creating positive guest experiences through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Bottle Server
Sporting Club at Blum
Dallas, TX
07.2021 - 03.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Cocktail Server
Virgin Hotels
Dallas, TX
06.2020 - 09.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Assisted colleagues during peak hours, demonstrating flexibility and adaptability in a fast-paced environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cocktail Server
The Oceanaire
Minneapolis
12.2017 - 03.2018
- Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
- Handling multiple tables and tasks in an efficient manner
- Cleaning and clearing tables
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc
- Learning about food and beverages, such as wine, beer, and cocktails
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages
Bottle Server/Promotions
Prive
Minneapolis
06.2015 - 11.2017
- Provided bottle and cocktail service in high volume nightlife
- Services VIP clientele for Minnesota Vikings and guest celebrities
- Delivered an average of 2k in nightly sales
- Market and promote weekly events
- Manage guest list and table reservations
Bottle Server
The 400 Soundbar
Minneapolis
01.2013 - 09.2014
- Provided VIP bottle service in high volume venue
- Consistently booking tables and upsell sales
- Worked with other servers to ensure all guests both in bar and dining room received an exceptional dining experience
- Maintained cleanliness of station and tables in assigned section as well as restaurant
- Made drink and menu recommendations
Education
Associate of Science -
Hennepin Technical College
Minneapolis, MN12-2019
Skills
- Exceptional service and genuine
hospitality - Strong mathematical aptitude
- Work well in diverse groups
- Garnishing techniques
- Strong communication skills
- Ability to work independently
through the use of multitasking - Exceptional customer service
- Alcohol awareness
- Product presentation
Timeline
Bottle Server
Sporting Club at Blum
07.2021 - 03.2022
Cocktail Server
Virgin Hotels
06.2020 - 09.2021
Cocktail Server
The Oceanaire
12.2017 - 03.2018
Bottle Server/Promotions
Prive
06.2015 - 11.2017
Bottle Server
The 400 Soundbar
01.2013 - 09.2014
Associate of Science -
Hennepin Technical College