Draziana Gines
Alsana
West Hills,CA
2
Languages
4
years of professional experience
Compassionate healthcare professional with a Bachelor of Arts in Psychology and extensive hands-on experience supporting patient care teams in hospice environments. Expertise in patient communication, documentation management, and effective collaboration with healthcare staff ensures comprehensive support for patients and families. Strong organizational skills enhance patient flow and administrative coordination, contributing to the delivery of high-quality, patient-centered care. Committed to fostering a compassionate atmosphere that prioritizes the needs and well-being of every individual served.
Work History
Care Counselor
6 Months- Monitored client safety and therapeutic milieu, responding quickly to behavioral concerns and escalating risks appropriately.
- Collaborated with therapists, nurses, and dietitians to align daily care with individualized recovery goals.
- Documented client behaviors, interventions, and progress notes accurately for interdisciplinary treatment planning.
- Supported meal and snack processes, reinforcing treatment compliance and coaching clients through anxiety triggers.
- Observed group dynamics and client engagement, identifying concerns early and recommending timely interventions.
- Facilitated daily routines, hygiene support, and community expectations to strengthen client independence and accountability.
- Built trust-based relationships with clients, creating safe spaces for honest dialogue about mental health concerns.
Intake Coordinator
8 Months- Coordinated patient intake processes to ensure accurate information collection and documentation.
- Managed appointment scheduling to enhance patient service workflow and reduce wait times.
- Collaborated with healthcare providers to ensure prompt communication of patient needs, improving care coordination.
- Collaborated with healthcare providers to facilitate timely communication regarding patient needs.
- Utilized electronic health record systems for efficient data entry and retrieval of patient information.
- Partnered with healthcare professionals to connect patients with necessary services and resources, fostering comprehensive care.
- Coordinated intake workflows for new home health referrals, verifying patient demographics, insurance, and eligibility details.
Office Manager
2 Years 4 Months- Oversaw daily office operations, ensuring efficiency and organization across departments.
- Coordinated scheduling and calendar for executive leadership meetings and events, ensuring timely communication and preparation.
- Coordinated communication between staff and external vendors, enhancing service quality.
- Assessed administrative processes, pinpointing areas for improvement to streamline operations.
- Completed bi-weekly payroll for 4 employees.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Processed payroll bi-weekly for four employees, ensuring timely payment.
Intake Coordinator
3 Years 6 Months- Provided compassionate support to patients and families during end-of-life care, ensuring dignity and comfort.
- Communicate patient needs and updates to nurses and healthcare staff to ensure timely care and improved patient experience.
- Maintain accurate and confidential patient documentation in compliance with healthcare privacy standards.
- Assist with administrative tasks including scheduling, coordinating communication between care teams, and organizing patient records.
- Monitored patient requests and relayed information to healthcare staff, enhancing care coordination and response times.
- Guided families and visitors through care processes, ensuring clear communication and emotional support.
Education
Bachelor of Arts - Psychology
- 3.5 GPA
- Carondelet Award Scholarship Recipient
- Dean's List Fall 2022-2024, Spring 2022-2023
- Studied human development, counseling principles, and psychological foundations.
- Education emphasized ethical practice, patient advocacy, and compassionate service.
Skills
Healthcare operations
Admissions process assistance
Electronic health records
Healthcare recordkeeping
Data privacy compliance
Medical coordination
Patient support services
Patient communication
Detail-oriented analysis
Multitasking proficiency
Mental health awareness
Patient advocacy
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Additional Strengths
- Strong interpersonal and communication skills
- Ability to work in fast-paced healthcare environments
- Compassionate patient care approach
- Flexible and able to adapt to different units and team needs
Timeline
Care Counselor
Alsana
05.2026 - CurrentRead More
Intake Coordinator
Mhiramarc Homehealth
09.2025 - 05.2026Read More
Office Manager
Shepherd Hospice Inc
01.2024 - 05.2026Read More
Intake Coordinator
Perpetual Days Hospice
07.2022 - 01.2026Read More
Mount Saint Mary's University
Bachelor of Arts from Psychology
Read More