Alicia Blackwell
Canton,GA
Summary
Dynamic Patient Care Coordinator at Woolfson Eye Institute with a proven track record in enhancing patient satisfaction through effective appointment scheduling and streamlined communication. Skilled in HIPAA compliance and customer service excellence, I successfully implemented initiatives that improved care delivery and reduced wait times, ensuring a positive experience for all patients.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Woolfson Eye Institute
Canton, GA
07.2024 - Current
- Coordinated patient appointments and follow-ups to ensure seamless care delivery.
- Communicated effectively with patients regarding treatment options and insurance verification processes.
- Assisted in the development of educational materials to enhance patient understanding of procedures.
- Collaborated with healthcare providers to streamline referral processes for specialized care.
- Implemented scheduling efficiencies that reduced wait times for patients and improved overall satisfaction.
- Trained new staff on patient management protocols and software usage to maintain operational consistency.
- Led initiatives to gather patient feedback, driving improvements in service delivery and care quality.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Substitute Teacher
Cherokee County Schools
Canton, GA
08.2022 - 07.2024
- Developed lesson plans to meet diverse learning needs and instructional goals.
- Implemented classroom management strategies to maintain a positive learning environment.
- Adapted educational materials for various grade levels and student abilities.
- Assisted teachers in preparing instructional resources and assessments.
School Bus Driver
Cherokee County Schools
Canton, GA
10.2007 - 10.2022
- Operated school bus safely, adhering to traffic regulations and safety protocols.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Communicated effectively with students, parents, and school staff regarding transportation schedules and safety procedures.
- Assisted students in boarding and disembarking safely, ensuring a secure environment during transit.
- Managed student behavior on the bus to maintain a safe and respectful atmosphere throughout journeys.
Office Manager
Johnson Plumbing
Canton, GA
12.2004 - 08.2007
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling for appointments, meetings, and service calls to optimize team productivity.
- Implemented inventory management system, improving tracking of supplies and equipment usage.
Education
High School Diploma -
Cherokee High
Canton, GAReinhardt College
Waleska, GASkills
- Healthcare operations
Appointment scheduling
Patient education materials
Healthcare communication
Referral management
HIPAA compliance
Customer service excellence
Feedback collection
Workflow optimization
Time management strategies
Safety protocol adherence
Classroom management techniques
Office operations management
Team collaboration
Critical thinking skills
Organizational skills
Customer service
Patient relations
Attention to detail
Patient care coordination
Patient care
Patient confidentiality
Verbal and written communication
Scheduling
Medical terminology
Patient documentation
Goal setting
Patient safety
Patient registration
Filing and recordkeeping
Proficient in Software
Office administration
Payment collection
Articulate communication
Insurance practices
Healthcare operations
Timeline
Patient Care Coordinator
Woolfson Eye Institute
07.2024 - Current
Substitute Teacher
Cherokee County Schools
08.2022 - 07.2024
School Bus Driver
Cherokee County Schools
10.2007 - 10.2022
Office Manager
Johnson Plumbing
12.2004 - 08.2007
High School Diploma -
Cherokee High
Reinhardt College