Dr. Christine Taylor
Murfreesboro,TN
Summary
Dynamic and results-driven leader with a proven track record in operations management and strategic planning within healthcare settings. Expertise in financial oversight and performance metrics, complemented by a successful history of launching clinic start-ups. Known for proactive problem-solving abilities, thriving in fast-paced environments, and navigating complex and ambiguous situations. Extensive clinical experience encompasses long-term care, acute care, outpatient services, home health, rehabilitation, and compliance with HCHB state and federal programs.
Overview
22
22
years of professional experience
Work History
Outpatient Therapy Manager
NHC
Murfreesboro, TN
02.2025 - Current
- Led interdisciplinary team to enhance patient care protocols and improve therapy outcomes.
- Developed and implemented training programs for staff to elevate service delivery standards.
- Streamlined operational processes, resulting in increased efficiency across therapy departments.
- Monitored compliance with regulatory standards, ensuring high-quality therapeutic practices.
- Collaborated with healthcare professionals to create individualized treatment plans for patients.
- Championed a culture of safety within the therapy department by identifying potential risks, implementing corrective measures, and providing ongoing training for staff members.
- Established strong relationships with clients and families through effective communication and compassionate care.
- Coordinated staff schedules for optimal coverage of patient demands.
Clinic Director
Results Physiotherapy
Murfreesboro, TN
06.2022 - Current
- Manage routine operations and clinical projects, including setting targets and performance standards with expert leadership of 5-person team.
- .Assess financial performance of the organization and identify areas for improvement.
- Increased financial performance by 30% year after year.
- Met or exceeded quarterly budget goals.
- Complete in-depth audits of performance and quality of current charts and processes through facility reviews.
- Develop policies and procedures to ensure compliance with corporate standards.
- Strengthen and align daily operations with patient needs based on feedback and continuous improvement plans.
- Recruit, train, mentor, and manage employees at the clinic level within the organization.
- Oversee corrective action plans to remedy structural, organizational and departmental issues.
- Cultivate strong relationships with customers by responding promptly to inquiries or complaints.
Program Manager
Healthpro-Heritage LLC
Murfreesboro, TN
08.2019 - 05.2021
- Directed day-to-day operations of two outpatient clinical sites, spearheading start-up, implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Responded to information requests from superiors, providing specific documentation.
- Measured and reviewed performance via KPIs and metrics.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Determined quality of care provided to patients through careful assessment of medical documentation.
- Uncovered discrepancies in health records and contacted physicians to provide further documentation to clarify concerns.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
President
Therapy Solutions PC
Cookeville, TN
10.2003 - 08.2017
- Developed business from ground up. coordinated business operations, established favorable relationships with vendors and contractors, facilitated contract negotiation and development of marketing strategies.
- Led startup and creation of operational procedures and workflow planning.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Interviewed, trained and supervised employees.
- Kept up-to-date on regulatory changes affecting business operations.
- Managed day to day operation of multi-disciplinary outpatient therapy clinic.
- Consulted with referral sources, case managers, provider relations personnel, and government agencies to streamline efforts to coordinate delivery of appropriate services.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Incorporated clinical expertise, patient values and best evidence to drive clinical practice.
- Collaborated with vendors and A.T. practitioners to evaluate, procure, and fit mobility equipment to support patient independence.
- Trained patients, family members, and caregivers how to manage equipment, safely secure and operate mobility and A.T. equipment.
Education
MBA - Business Administration And Management
University of The People
Pasadena, CA02-2027
Doctor of Physical Therapy -
Rocky Mountain University of Allied Health
Provo UtahSkills
- Operations Management
- Financial reports and metric analysis
- Program Start-ups
- CMS LCD, ND, UM'
- Documentation review/audits
- Cross-Functional Teamwork
- Product Development Collaboration
- Process Improvement
- Problem Resolution
- Organizational Skills
- Creative and Resourceful
- Critical Thinking
- Customer-oriented
- Developing Presentations and Reports
- Google docs, Excel, Windows
- Staff Training and Mentoring
- Curriculum Development
- Quality improvement
- Therapeutic techniques
- Geriatric therapy
- Clinical supervision
- Multidisciplinary collaboration
Accomplishments
Increased revenue by 20% in first year as Clinic Manager. Finalist in Rutherford County Favorite Physical Therapy Clinic of the Year 2024.
Effectively spearheaded three clinic start ups including a successful private practice.
As Program Manager, recognized for exceeding revenue margin for three consecutive reporting periods.
Successfully completed two CMS surveys with no CAP required.
Additional Information
- World traveler
- Culturally competent
- Entrepreneurial spirit
- Work well with autonomy and little oversight
- Exceptional focus and drive for projects
- Self-driven and motivated to succeed
References available upon request
Timeline
Outpatient Therapy Manager
NHC
02.2025 - Current
Clinic Director
Results Physiotherapy
06.2022 - Current
Program Manager
Healthpro-Heritage LLC
08.2019 - 05.2021
President
Therapy Solutions PC
10.2003 - 08.2017
Doctor of Physical Therapy -
Rocky Mountain University of Allied Health
MBA - Business Administration And Management
University of The People
Certification and Continuing Education
- Licensed Physical Therapist in compact state
- 2021 National Wellness Association, Certified Wellness Practitioner
- 2010 ABPTS Pediatric Clinical Specialist
- Certified Dry Needling
Education
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