Adept professional with a primary focus on orchestrating successful business and client outcomes. Committed to fostering growth with strong leadership, business operations, networking, and compliance.
Overview
12
12
Years of experience
Work History
Outpatient Therapy Manager
Psychology and Learning Center
05.2023 - Current
Effectively leads a team of therapists and support staff, providing guidance, mentorship, and performance evaluations
Stays up-to-date with relevant regulations, licensing requirements, and insurance policies, ensuring full compliance within the department
Manages the department's budget while seeking opportunities for revenue growth
Facilitates collaboration with other healthcare professionals to provide treatment in client's best interest
Advocate for the needs and rights of patients, ensuring they receive compassionate and culturally sensitive care
Developed and implemented emergency response policies and protocols
Launched the practice's internship program partnering with Penn State University
Builds and maintains positive relationships with the local community, referral sources, and potential partners to expand the department's reach
Field Support Specialist I -> II
Maxim Healthcare Services
02.2022 - 05.2023
Facilitated and finalized the credentialing process during client onboarding
Oversaw company/client contracts making sure all state, federal, and facility requirements are up to date and compliant
Maintained the most up to date knowledge on policy changes and implemented them effectively
Performed background investigations - making sure all prospects are eligible to work and any criminal history was disclosed or cleared through a vigorous process
Collaborated and built professional relationships with business partners in multiple offices
Sourced leads for recruitment to help build business.
Office Administrator
Psychology and Learning Center
07.2021 - 02.2022
Ensured compliance with patient care and administration duties
Maintained up-to-date and organized patient records while upholding HIPAA standards
Utilized de-escalation skills and tools in volatile situations
Monitored accounts for delinquency and established payment plans
Facilitated new patient intakes and the clinician matchup process
Supplied patients with referrals for additional services recommended in psychological and neuropsychological evaluations.
Salon Manager
Designs by Dana, LLC
06.2019 - 07.2021
Managed master calendar, including customer appointments, employee schedules, and special events
Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
Handled all account payments and ensured positive client relations
Controlled inventory by tracking expenses, purchases, and shelf stock.
Brand Representative -> Manager
12.2011 - 06.2019
Helped drive the business through leadership and was actively involved in ensuring a differentiated customer experience
Exhibited assertive, analytical and trustworthy behavior as a leader of a multi-million dollar business
Utilized applied learning to evolve as a business leader and improve store results
Lead a team of associates to ensure operational tasks and procedures were successful as well as completing opening and closing routines, all while keeping the customer at the center of everything
Recruited new employees, including training, mentoring and new hire documentation.
Skills
Operations Management
Team Leadership
Business Development
Policy and Procedure Development
Interdepartmental Functions Coordination
Client Relationship Management
Accomplishments
Employee of the Month - January 2023 - Maxim Healthcare
Leadership Committee - The Joint Commission for Psychology and Learning Center
Community Outreach Committee Chair - Maxim Healthcare
Timeline
Outpatient Therapy Manager - Psychology and Learning Center
05.2023 - Current
Field Support Specialist I -> II - Maxim Healthcare Services
02.2022 - 05.2023
Office Administrator - Psychology and Learning Center