Dynamic leader with a track record of enhancing operational efficiency and driving cost reductions. Collaborates effectively with department heads to optimize processes and improve customer satisfaction through innovative service standards and comprehensive staff training.
Overview
12
12
years of professional experience
Work History
Assistant General Manager, Administration
Fairfield Inn & Suites DFW North/Irving
Irving
11.2018 - Current
Championed process improvements through regular reviews, optimizing workflows to enhance operational efficiency.
Collaborated with department heads to coordinate projects, ensuring alignment with organizational objectives.
Innovated problem-solving approaches that enhanced workplace efficiency and streamlined operations.
Improved customer satisfaction with high-quality service standards and timely issue resolution.
Coordinated staff scheduling to optimize service levels and guest satisfaction.
Led staff training programs to enhance customer service skills across departments.
Dual Assistant General Manager
Fairfield by Marriott Dallas Lovefield
Dallas
06.2014 - 11.2018
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Oversaw day-to-day production activities in accordance with business objectives.
Coordinated staff schedules and training programs to align with performance goals.
Oversaw inventory management, ensuring timely supply availability for hotel departments.
Implemented cost control measures, contributing to improved operational efficiency and reduced expenses.
Monitored budget and utilized operational resources.